Welcome to TechNet Blogs Sign in | Join | Help

Download updates for your Bluetooth software

Hello, you've likely arrived at this blog post from the Windows Error Reporting site, because you received the response that the Toshiba Bluetooth software caused a problem in Windows Vista.

This Toshiba Bluetooth software is originally developed by Toshiba. Several computer manufacturers (or OEMs)  have adopted this software, done some customization, and distributed it with their brand of PCs.

Toshiba has fixed this problem in the Toshiba version. You can download the fix from the following websites if you are using a Toshiba brand PC.
English site:  http://aps2.toshiba-tro.de/bluetooth/index.php?page=download
Japanese siste: http://dynabook.com/assistpc/download/modify/btstack/v6/index_j.htm

But due to the nature of this software, if you are using a non-Toshiba brand PC, you cannot use the fix on Toshiba's website. Instead, please contact your machine manufacturer's support desk for the fix of this program.

If you know the download site for other OEMs, please share the information on this blog. Thanks!

Published Friday, August 15, 2008 10:53 AM by cleng

Comment Notification

If you would like to receive an email when updates are made to this post, please register here

Subscribe to this post's comments using RSS

Comments

# re: Download updates for your Bluetooth software

i'm using fujitsu s7111 notebook series and using microsoftvista..can this update my toshiba blueetoth

Sunday, August 31, 2008 3:49 AM by mohd asri othman

# re: Download updates for your Bluetooth software

No, please ask Fujitsu for the update of the Toshiba Bluetooth Stack software.

Sunday, August 31, 2008 9:29 PM by cleng

# re: Download updates for your Bluetooth software

I just spent two weeks trying to fix a Sony SmartWi Utility conflict with a Vista update.  The Sony techs gave me three different sets of wrong directions and by that time my system was so fouled up I had to reinstall XP from the retore partition, then upgrade to Vista.  I'm still reinstalling my other software.  I can't imagine Sony techs will come up with a fix for this problem any time soon.

I have a VAIO VGN-TXN15P laptop.  And to think I bought a Sony because my Picturebook lasted seven years...

Sunday, August 31, 2008 11:32 PM by LorettaYeo

# re: Download updates for your Bluetooth software

Bluetooth verursacht gelegentlich den Ausfall des Window Explorer.

[Comment by cleng: Yes, that is the problem being discussed here. Please ask your PC vendor for an update of the Toshiba Bluetooth software.]

Monday, September 01, 2008 5:39 PM by MEDION MD96380

# re: Download updates for your Bluetooth software

please send me updates for bluetooth to sony vaio model CR VGN-CR14 N/B

(Comment from cleng: Hi! We do not have it. You will have to ask Sony PC support for this update.

Tuesday, September 09, 2008 2:56 AM by Bluetooth Updates

# re: Download updates for your Bluetooth software

Thank you very much. It helped.

Thursday, September 11, 2008 11:35 AM by Hideshi Takeda

# re: Download updates for your Bluetooth software

This text ist from the 'problem response blog' on my computer:

Download updates for your Bluetooth software

This problem was caused by a compatibility issue between the Bluetooth software installed on your computer and this version of Windows. The Bluetooth software is typically distributed by your computer manufacturer.

Which version of Windows am I using?

You are using Windows Vista SP1.

Solution

To solve this problem, contact your computer manufacturer for updates for your computer that address issues with Toshiba Bluetooth software.

How do I find my computer manufacturer (OEM)?

Click the Start button , type msinfo32 in the Search box, and then press ENTER. Your computer OEM is listed as the System Manufacturer in the right pane of the System Information window.

Click to go online to see contact information for most computer manufacturers

Which leads to this link:  http://support.microsoft.com/?LN=en-us&pr=oemphone&scid=gp%3B[ln]%3Boemphone&x=9&y=11

Hope this helps. bye

Thursday, September 11, 2008 2:19 PM by ddop

# re: Download updates for your Bluetooth software

I have sony vaio vgn-c12gp. Which software do i update with????

 (comment from cleng: You should ask Sony support to get an update of the Toshiba Bluetooth Stack software.)

Sunday, September 14, 2008 6:24 PM by Gerard

# re: Download updates for your Bluetooth software

I have an ASUSTek F9J laptop with windows Vista home premium.  I believe my laptop does use a version of the Toshiba BT Driver but unfortuneately the only driver available on the ASUS Website (http://support.asus.com.tw/download/download.aspx?model=F9J&SLanguage=en-us) is BlueTooth driver for Vista Version V5.10.02 file size 26.54 (MBytes)dated 2007/02/12.  

That is the driver that came with my laptop so in effect ASUS has not provided any updates at this time.

Any suggestion would be appreciated

Thanks

Thomi

Wednesday, September 17, 2008 8:45 PM by Thomi

# re: Download updates for your Bluetooth software

Follow-up to my previous post,  I have confirmed that ASUS F9J does indeed use Toshiba Blue tooth Stack, details follow:

Bluetooth Stack for Windows by Toshiba

Version v5.10.02

Copyright 2000-2007 TOSHIBA CORPORATION

All rights reserved.

Bluetooth Specification

Version 2.0,1.2,1.1

With that detail can anyone confirm if I can use the an update from Toshiba since ASUS isn't supplying one?

Thanks again

Thomi

(
Comment from Cleng:
Hi Thomi, since ASUS might have changed part of the software, the update on Toshiba's website may or may not work. No one knows, and this is not a supported upgrade path.
If you really want to, please do this at your own risk.
)

Thursday, September 18, 2008 1:30 AM by Thomi

# re: Download updates for your Bluetooth software

hey

have the same problem with sony vaio and toshiba blue tooth software. i tried to register at sony vaio support and i am still waiting for the registration response on email...you had the same experience with vaio support? or have any idea where i can get the toshiba stack software?

greetings,

svenda

Monday, September 22, 2008 5:47 AM by VGN-CR11Z

# re: Download updates for your Bluetooth software

Hi Cleng

Thank you for the response.  Not the answer I'd hoped for but I guess I'll just have to wait till ASUS get's around to recognizing the problem.  Unfortuneately I don't have a lot of hope that they will.  They do produce a good product and I'm happy with my laptop but I must say I've had no response at all from their support site to the two questions I've posted.  If this problem goes on too long I may just have a go at trying the Toshiba download.  I suppose I can always reinstall the current driver.  Thanks again for reviewing my post

Thomi

Thursday, September 25, 2008 12:24 AM by Thomi

# re: Download updates for your Bluetooth software

my system is VGN-CR23G_R where i can find a update for my bluetooth(TOSHIBA)

Friday, September 26, 2008 4:07 AM by augus

# re: Download updates for your Bluetooth software

Thomi: I looked around on Asus site and found this,http://support.asus.com/download/download.aspx?modelname=Bluetooth&SLanguage=en-us   and Version v5.10.02 is at the bottom of the list so there is newer ones... i think ;)

Saturday, September 27, 2008 5:16 AM by Matte

# re: Download updates for your Bluetooth software

Hello Matte,

Thanks for finding the info on the ASUS site, I had only looked at bluetooth drivers for my model and didn't think to look at all their bluetooth drivers.

Based on your research I've asked on their website if I can use one of those newer versions on my machine without causing problems.

I will post if/when I get a response to my query.  

Thanks again

Monday, September 29, 2008 3:03 PM by Thomi

# re: Download updates for your Bluetooth software

I've contacted Sony and instead of giving me the update they say i should do a system restore. I just cant imagine loosing all the windows updadte and other software on my sony laptop. Can someone else help???

I'm really disapointed in Sony, to think i left my reliable toshiba laptop for this piece of glorified trash.

Thursday, October 02, 2008 12:14 PM by Olarayz

# re: Download updates for your Bluetooth software

Olarayz ,

Haven't solved my own problem but though I might learn something by following up on yours,

I can't find another post by you on this blog to determine some of your required info,  I looked at the Sony support site at http://esupport.sony.com/perl/select-system.pl?DIRECTOR=DRIVER&SR=nav:service_support:electronics:drivers_software:esup

If you ar in US, Canada, Latin America or Brazil you need to enter your model and country in Option 1 of that link to obtain the downloads available for your model of machine.

If you can't find the bluetooth driver yourself that you can install without a full restore can you post your model and country on this blog  and I'll see if I can get you the download link.

I don't know if that will show you an updated bluetooth driver or just the one that shipped with your machine that will depend on your model but it's worth a check as it might save you the problem of a complete data back-up and restore if you have to do a Sony Restore.

Thomi

Thursday, October 02, 2008 10:13 PM by Thomi

# re: Download updates for your Bluetooth software

plz my Bluetooth version v5.10.10(so) cant discover modeum of nokia 95 8GB TO CONNECT TO INTERNET THROU PC SUIT

Friday, October 03, 2008 5:15 AM by Ghayas

# re: Download updates for your Bluetooth software

I'm using a Philips X57 with Vista SP1, does someone have a useful link to update that Toshiba thing?

Saturday, October 04, 2008 9:12 AM by Noirdesirs

# re: Download updates for your Bluetooth software

Haven't solved my own problem but though I might learn something by following up on yours,

I can't find another post by you on this blog to determine some of your required info,  I looked at the Sony support site at http://esupport.sony.com/perl/select-system.pl?DIRECTOR=DRIVER&SR=nav:service_support:electronics:drivers_software:esup

If you ar in US, Canada, Latin America or Brazil you need to enter your model and country in Option 1 of that link to obtain the downloads available for your model of machine.

If you can't find the bluetooth driver yourself that you can install without a full restore can you post your model and country on this blog  and I'll see if I can get you the download link.

I don't know if that will show you an updated bluetooth driver or just the one that shipped with your machine that will depend on your model but it's worth a check as it might save you the problem of a complete data back-up and restore if you have to do a Sony Restore.

Thomi

I can't find bluetooth driver there for my laptop Sony VGN-CR290. My country USA. Can someone help me? Thanks.

Sunday, October 05, 2008 3:48 AM by SONY

# re: Download updates for your Bluetooth software

Can I simply remove the bloetooth software from my computer.  I use the ASUS laptop for my university work, so cannot afford to lose all my notes.  Please help me if you can, I am not a compouter nerd, so only know how to switch it on, how to use the word processing and emails and how to turn it off.

Fran

Sunday, October 05, 2008 5:35 PM by Fran

# re: Download updates for your Bluetooth software

A minor correction, this computer is an Hewlett Packard Compaq Presarion V6302EU. I mixed up two digits.

Sunday, October 05, 2008 6:14 PM by Ed Roebersen

# re: Download updates for your Bluetooth software

I really can't find anything to update that bluetooth!

If anyone has information about this please..!

My machine: Philips X57

OS: Vista sp1

My country: France

Monday, October 06, 2008 9:58 AM by Noirdesirs

# re: Download updates for your Bluetooth software

I have a Sony VAIO VGN-SZ583N_C running Vista SP1 and I'm also getting very tired of seeing these error messages. I also haven't been able to find a specific update on the Sony website...  

Friday, October 10, 2008 12:58 AM by Philip

# re: Download updates for your Bluetooth software

Can I get updates for my Bluetooth Software? I am using SONY Vaio VGN-SZ55MN

Thanks & regards,

Shibi Nalinakshan

Email: shibiuae@yahoo.com

Friday, October 10, 2008 7:02 PM by Shibi Nalinakshan

# re: Download updates for your Bluetooth software

I have never been able to operate the bluetooth on my sony VGN-FZ15G and do not know which software to download.

Saturday, October 11, 2008 7:20 AM by Shirish

# re: Download updates for your Bluetooth software

#  re: Download updates for your Bluetooth software

Haven't solved my own problem but though I might learn something by following up on yours,

I can't find another post by you on this blog to determine some of your required info,  I looked at the Sony support site at http://esupport.sony.com/perl/select-system.pl?DIRECTOR=DRIVER&SR=nav:service_support:electronics:drivers_software:esup

If you ar in US, Canada, Latin America or Brazil you need to enter your model and country in Option 1 of that link to obtain the downloads available for your model of machine.

If you can't find the bluetooth driver yourself that you can install without a full restore can you post your model and country on this blog  and I'll see if I can get you the download link.

I don't know if that will show you an updated bluetooth driver or just the one that shipped with your machine that will depend on your model but it's worth a check as it might save you the problem of a complete data back-up and restore if you have to do a Sony Restore.

Thomi

hey, some sony vaio support man called me and also told me to restore the whole system again. and he said he doesn't know that problem with sony, so it's funny that every 2nd entry here is sony...okay...

i am from germany, so i can't get any uptdate on the link you posted here. you have any idea where to get it?

greetings,

svenda

Sunday, October 12, 2008 6:44 AM by svenda

# re: Download updates for your Bluetooth software

Hello,

Am using windows vista home edition, official copy which i got with My Sony Viao VGN-CR24G/B, but am surprised to see tat there is no solution link easily availble by the manufacturer.

Can some one help to solve this blog for blue tooth update.??

Sunday, October 12, 2008 1:14 PM by Prasad

# re: Download updates for your Bluetooth software

I have a Sony VAIO VGN-SZ691FN running Vista SP1 and I'm also getting very tired of seeing these error messages. I also haven't been able to find a specific update on the Sony website... or here

Monday, October 13, 2008 2:20 PM by katy latin america

# re: Download updates for your Bluetooth software

I also can not really find anything to update the bluetooth on my Laptop: Philips X57

If anyone has information about this please..!

My machine: Philips X57

OS: Vista sp1

My country: UK

Monday, October 13, 2008 5:35 PM by John Price

# Download updates for your Bluetooth software

El mismo error y me comunico con Sony pero no me dan la solución??????? Mi modelo es VGN-FZ190FE...This text ist from the 'problem response blog' on my computer:

Download updates for your Bluetooth software

This problem was caused by a compatibility issue between the Bluetooth software installed on your computer and this version of Windows. The Bluetooth software is typically distributed by your computer manufacturer.

Which version of Windows am I using?

You are using Windows Vista SP1.

Solution

To solve this problem, contact your computer manufacturer for updates for your computer that address issues with Toshiba Bluetooth software.

How do I find my computer manufacturer #OEM#?

Click the Start button , type msinfo32 in the Search box, and then press ENTER. Your computer OEM is listed as the System Manufacturer in the right pane of the System Information window.

Click to go online to see contact information for most computer manufacturers

Which leads to this link:  http://support.microsoft.com/?LN#en-us&pr#oemphone&scid#gp%3B[ln]%3Boemphone&x#9&y#11

Hope this helps. bye

Tuesday, October 14, 2008 8:32 PM by Ronald

# re: Download updates for your Bluetooth software

Same problem with a SONY VGN-SZ5XWN... in New Caledonia...  

Wednesday, October 15, 2008 12:51 AM by Savina

# re: Download updates for your Bluetooth software

I really dont know what it will cost Sony to provide an update to solve this problem. Can toshiba help in any way?

-Olarayz

Wednesday, October 15, 2008 7:48 AM by Olarayz

# re: Download updates for your Bluetooth software

I have been experiencing the same problem for quite a while now on my Sony Vaio (VGN-FZ18M) and don't understand why is it taking so long for a patch?

I have run updates and searched the Vaio support site for a patch but the problem is not even mentioned.

In the mean time I have had to disable the 'TOSHIBA Bluetooth Service' from the System Configuration because I do not want to completely uninstall it (run msconfig, click Services tab and uncheck the box then restart)

This is only a temporary solution and means you wont be able to use any bluetooth enabled devices but has stopped my programs from becoming unresponsive EVERYTIME I try and click on them.

Thursday, October 16, 2008 9:14 PM by VGN-FZ18M

# re: Download updates for your Bluetooth software

Hi.

I have the same problem... u do not need to get some updates from toshiba, u have to google your manufacturers support site (fujitsu-siemens, sony, ...) and look for "download drivers" or something like that. at fujitsu-siemens it searches automatically for updates, if u tell them (dropdown-menu) which machine u got...

I don't think they ever update it...

C Ya.. CW

Saturday, October 25, 2008 4:41 AM by Crystal_Water

# re: Download updates for your Bluetooth software

I have a Sony VAIO VGN-SZ583N_C running Vista SP1 too. I'm also getting very tired of seeing these error messages. Still unable to find a specific update on the Sony website till date.

Sunday, October 26, 2008 4:09 PM by Shirley

# re: Download updates for your Bluetooth software

I have this problem, too! My Fujitsu S6510 notebook also uses Toshiba Bluetooth Stack, and the error messages appear so frequently. But I couldn't find an update for the Bluetooth driver on the Fujitsu's website. Can anyone help me?

Thursday, October 30, 2008 4:10 AM by Geek

# re: Download updates for your Bluetooth software

I have Fujitsu-Siemens S6410 laptop, which comes with Toshiba stack, I had the problem a few times, got the latest updates from FS, but they did not help. I uninstalled Toshiba BT stack, and installed one for Microsoft Bluetooth mouse (funny, but it works). It works much better, does not crush the driver and its service every 30s, and does not discharge my mobile phone battery in 30min. Still, there are problems, but less frequent. I recommend everybody trying to give up Toshiba BT stack, which installs tens of BT COM ports which then are badly used.

Thursday, October 30, 2008 5:07 AM by Marcin

# re: Download updates for your Bluetooth software

I have a Sony Vaio FZ11Z

cant find the updates ANYWHERE

please give me the correct link :(

Thursday, November 06, 2008 8:13 AM by Nuwan

# re: Download updates for your Bluetooth software

Is the problem with the Toshiba bluetooth reconfiguration by Sony (OEM) based upon the laptop model for which it was installed or is it solely based on the reconfiguration by Sony of the product?

Saturday, November 08, 2008 3:04 PM by Phillip

# re: Download updates for your Bluetooth software

i have the Vaio VGN-AR31S. ps send me the drivers. thank u.

Saturday, November 08, 2008 3:42 PM by pavlos

# re: Download updates for your Bluetooth software

Got a ASUS X50V with the same prob. Currently on the ASUS - HP no update - in fact there is an older version (5.10.02), than delivered with the Notebook (5.10.12)!

Anyone experience with original Toshiba Software-update on ASUS X50V?

kind regards

Sunday, November 09, 2008 11:06 AM by Lo

# re: Download updates for your Bluetooth software

If you don't have a Toshiba PC, just get the Fix Patch or Hotfix, depending on your OS.

This worked fine for me.  I have a Sony laptop running Vista and the Fix Patch does the trick.

Wednesday, November 12, 2008 11:53 PM by Peter

# re: Download updates for your Bluetooth software

I own a HP Pavillion Entertainment PC on a Windows Vista OS with a Nokia N95. My bluetooth connection between these two works only sporadically. To connect them I usually have to reinstall the bluetooth drivers. It's driving me bonkers. Why can't any manufacturer (HP, Nokia or Windows) deliver a fully functional driver/program to solve this problem?

Saturday, November 15, 2008 7:34 PM by eelco verton

# re: Download updates for your Bluetooth software

Is the problem bluetooth software ,i have sony vgn-cr11sh/b I want Down Load Up date

Tuesday, November 18, 2008 10:01 PM by Bluetooth software

# re: Activate bluetooth

Hello, I find it hard to activate the bluetooth of my sony vaio VGN-C25G and don't know which software to download. My friends checked it out for me, they said i need a software. If it's possible can you please help me with this. Thanks so much.

Tuesday, November 18, 2008 10:54 PM by Merry Martillano

# re: Download updates for your Bluetooth software

also experiencing this problem i'm using a SONY VAIO VGN-SZ660N anyone can help where i can download updates sony website don't have one.

Friday, November 21, 2008 3:26 AM by sonny

# re: Download updates for your Bluetooth software

I cannot find a solution to this problem. I have a Sony Vaio CR13G/R and I am constantly faced with the same problem. Sony website does not seem to have a solution.

Tuesday, November 25, 2008 7:44 AM by Anne

# re: Download updates for your Bluetooth software

Hi,

I have a Sony Vaio VGN SZ61 MN and experience the same problem for almost a year now!

After reporting the case to Vaio Support I got the answer that no fix is provided by Sony and was advised to fix it on my risk and knowledge.

Did anybody out there fix this problem??

Please send me the link to a fix.

P.S. I also experience problems starting and stoping the bluetooth service!... bad device...

Thursday, November 27, 2008 3:02 PM by Tania

# re: Download updates for your Bluetooth software

I've a VAIO (VAIO VGN-FE41M). What should I do?

Friday, November 28, 2008 11:25 AM by Wietze

# re: Download updates for your Bluetooth software

Tuesday, January 13, 2009 7:21 AM by Palak

Leave a Comment

(required) 
required 
(required) 

  
Enter Code Here: Required
 
Page view tracker