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The problem you have encountered has multiple causes (but is usually caused by Yahoo! Toolbar)

You’ve presumably reached this page after being told that the system isn’t sure exactly what caused your problem.  The short story is that the error reporting system isn’t perfect, and sometimes is unable to pinpoint a specific cause.  The long(er) story can be read about here.

In this particular case, the predominant reason that you’ll see this response is a problem with an older version of Yahoo! Toolbar, for which a newer version should address the failure.  You can always download the latest version of Yahoo! Toolbar here.

It’s also possible that you’ve gotten this response due to one or more other, unrelated issues.  If you’re not using Yahoo! Toolbar, but are using either the MSN Toolbar or Windows Live Toolbar, you could potentially encounter this problem as well.  You can get the latest version of MSN Toolbar here (note that the latest version requires Microsoft Silverlight to be installed as well).  You can get the latest version of Windows Live Toolbar here.

If you’re not sure which, if any, of these components you have installed, click on the Tools menu (it should be under the search box at the top right of your browser window), hover over “Manage Add-ons” and then click on “Enable or Disable Add-ons”.  This will show you a list of the currently loaded add-ons in IE, and you should be able to identify one of the toolbars or the Windows Live Favorites extension in this list.

If you have trouble locating any of the components that have been discussed, please feel free to respond to this post either via a comment or to me directly (mweber@microsoft.com) and I’ll do my best to help you sort this problem out.

Published Wednesday, July 09, 2008 4:14 PM by mattweber

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# re: The problem you have encountered has multiple causes (but is usually caused by Yahoo! Toolbar)

I removed yahoo as you suggested.  will get back to you if slow connection to internet continues.  Have dsl service and this should not be happening.  Thanks

Monday, July 28, 2008 11:45 AM by betty hirsch

# re: The problem you have encountered has multiple causes (but is usually caused by Yahoo! Toolbar)

I don´t have yahoo toolbar or msn toolbar and when i open a page 5 minutes later is closer by the computer why?

[ This is probably due to an add-on.  You can try starting IE in no-addon mode (which can be found under All Programs, Accessories, System Tools), or you can disable individual add-ons to try to determine which is causing the problem.  You can read more about how to troubleshoot IE and IE add-ons here. -Matt ]

Thursday, July 31, 2008 9:37 PM by João fouot

# re: The problem you have encountered has multiple causes (but is usually caused by Yahoo! Toolbar)

i only have google toolbar and IE7 some times stays on for some times but then always an error occurs and IE7 freeses. I try safary, SAME PROBLEM.

[ If IE is hanging or freezing, that may be unrelated to the error that this post is in reference to.  However, if you're seeing an error report that is leading you here, it's possible that Google toolbar may be at fault for that specific error.  You can update to the latest version of Google toolbar here.  You can visit this website for additional assistance with troubleshooting IE problems if updating Google toolbar does not correct the problem, or if there are other issues present that are unrelated to this one. -Matt ]

Tuesday, August 05, 2008 4:14 AM by Ty

# re: The problem you have encountered has multiple causes (but is usually caused by Yahoo! Toolbar)

Can you please direct me as to how can I solve this problem I use MSN in my system but I use Google all the time. I look for the Yahoo tool bar it is installed in my computer I dont remember ever installing it? What I see happens is that somehow some websites required internet explorer then I see up on the top MSN-Explorer.

[ PC manufacturers often preinstall software like toolbars.  That may be how you came to have Yahoo toolbar installed.  I suggest either uninstalling Yahoo toolbar if you don't use it or upgrading it to the latest version if you do.  If you have other toolbars installed, I recommend the same for them.  If you need any additional assistance, please feel free to email me. -Matt ]

Wednesday, August 06, 2008 3:04 PM by Celia Portilla

# re: The problem you have encountered has multiple causes (but is usually caused by Yahoo! Toolbar)

Usually I do not use IE but I had to when playing in microsoft zone.com, which I do plenty of recently.

In order to download games I thought I was obliged to switch to admin account (another thing I do not do usually when surfing), but games seem impossible to download with a limited account.

So recently I switch very often to admin account when playing games in zone.com, I download new games once and then I switch again to my surfing account (limited) and play.

Today, IE started to collapse each time I tried to download a new game through my admin account and did it again when I tried to play through my limited account.

In a word it does not let me to play a specific game, this day's free (I have not money to spend in this).

But IE is functionnig alright when surfing everywhere else.

I managed to download the game after lots of efforts and now I stucked as it does not let me play it.

Have not yahoo toolbar, nor the other too you say and checked my add-ons where I see 3 browser helper objects (SDHelper.dll, AcroIEHelper.dll and ssv.dll) and 4 browser extensions, but none of the three you suggest.

Have lots of trojan problems in my system and often I deleted several trojan downloaders through Ad-aware.

[ If you're crashing and being directed to this post, there is roughly a 99% chance that the problem is due to a BHO or an extension.  The first thing to do is to try the same actions that cause the crash with IE running in no add-on mode (Start -> Accessories -> System Tools -> Internet Explorer (No Add-ons)).  If the crash does not occur in no add-on mode, enable add-ons one at a time until it does occur, and then you will know which add-on is responsible.

I will try to update this post with a more comprehensive list of modules that are known to contribute to this failure in the next few days.  None of the three you called out are on that list, but it's still possible that one of them is at fault. -Matt ]

Tuesday, August 19, 2008 7:04 PM by V. T.

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