Useful information to provide to Microsoft Support in case of issues with Server Performance

Roop — Thu, 06 Dec 2007 10:27:00 GMT

In case you have got issues with your Server Performance like intermittently becomming unresponsive,generating event id's like 2020,2019,2021 or you are suspecting a problem with resource depletion;then these are the set of logs an engineer from Microsoft would require to help you diagonise the problem.

MPS Reports:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd915706/MPSRPT_SETUPPerf.EXE

If you have any questions regarding the usage or operations of the MPS Reporting Tool please review the link below:
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd915706/MPSRPT_SetupPerf_Readme.txt

Perfmon:

Go to the PC (without any issues). Start, Run and type "perfmon" (without quotation marks) and press OK.

- Expand Performance Logs and Alerts. Highlight Counter Logs and right click in the right pane to bring up a menu. From this menu, select "New Log Settings". Give this log a name.

- Press Add counters. Type in the the server name that we want to monitor ( Example: in the format: \\Servundefined

- Add "All counters" and "All instances" each of the following objects:

             Memory
             Network Interface
             Objects
             Paging File
             Physical Disk
             Process
             Processor
             Redirector
             Server
             Server Work Queues
             System
             Thread
         - Set the Interval for every N minutes.

N = 5 minutes – Issue happens once a day

= 10 minutes- Issue happens once a week

= 15 minutes –Issue happens one in 15 days

= 30 minutes –Issue happens once in 30 days

- Click on the Log Files tab and set Log file type to Binary Circular File and a Limit of 500,000 KB. Please make sure where the Log is currently save have enough disk space to accommodate.

- Go to the schedule tab, set the schedule for "Stop Log- Manually" and "Start Log- Manually.

Here is an article for reference: 248345 How to Create a Log Using System Monitor in Windows 2000 <<<<http://support.microsoft.com/?id=248345>>>>

Note : Logs needs to be taken till the issue occurs next time.

Poolmon

http://support.microsoft.com/kb/177415

Note:Logging needs to be done till the issue occurs next time.

PERFGURU : resource depletion

Useful information to provide to Microsoft Support in case of issues with Server Performance