http://blogs.technet.com/perfguru/archive/2008/07/07/remote-assistance-in-windows-2008.aspxRemote Assistance provides a way for users to get the help they need and makes it easier and less costly for corporate helpdesks to assist their users. The Remote Assistance application in Windows Server 2008 is implemented in MSRA.exe . It can be starteden-USCommunityServer 2.1 SP1 (Build: 61025.2)