Microsoft Online Services Team Blog : Service Administrator Help

Send and Receive POP E-Mail with Exchange Online

JimGlynn — Tue, 20 Oct 2009 18:41:00 GMT

Exchange Online now supports POP e-mail, so you can send and receive Exchange Online e-mail using any POP e-mail client. For information about other recently announced features, see Service Update: October 2009 Release Availability, Features Announced.

NOTE: POP e-mail does not provide Free/Busy, presence, calendar, tasks, and other rich features normally associated with Exchange Online e-mail. Additionally, POP e-mail access cannot be enabled for Deskless Worker accounts.

Prerequisites

· If you are a Microsoft Online Services administrator, you can contact Microsoft Online Services Technical Support to request POP service, and provide them with the list of e-mail addresses to POP enable. You can specify a list of individual mailboxes or every mailbox in your organization. You can track the status of your service request on the Support tab of the Microsoft Online Services Administration Center.

· Any POP e-mail client.

· Microsoft Online Services user account with a Standard (not Deskless) Exchange Online license.

· Port 995 in through your company’s firewall.

Configuration

When Support notifies you that POP e-mail has been enabled, follow your POP e-mail client instructions to configure your e-mail client. You’ll need to provide the following information:

· Port number: 995

· Security protocol: SSL

· User account: For example, jim@example.com

· User account password

· POP Server: select from POP Servers by Location table below.

NOTE: If you want Exchange Online to keep a backup of your e-mail, select the configuration option that allows you to keep your e-mail messages on the server.

POP Servers by Location

Asia Pacific (APAC)

pop.mail.apac.microsoftonline.com

Europe, the Middle East, and Africa (EMEA)

pop.mail.emea.microsoftonline.com

North America

pop.mail.microsoftonline.com

What State Are Your User Accounts In?

JimGlynn — Fri, 09 Oct 2009 06:25:00 GMT

The most common user account states are enabled and disabled, which are pretty straight forward. However, if your company is using the Microsoft Online Services Directory Synchronization tool, your user accounts can also be activated and deactivated. The combination of all of these states can be confusing, so let's look at what each state means.

The four states are:

· Enabled

· Disabled

· Deactivated

· Activated

Enabled and Disabled

If your company is using Active Directory, you'll be happy to know that enabled and disabled accounts work just like they do in Active Directory. You have the option to enable a user account when you create it. Users can log on with an enabled account and they are prevented from logging on if their account is disabled.

You may want to disable an account when someone goes on vacation, or if you want to temporarily lock an account for any reason. Disabled accounts continue to exist and use one or more licenses; they're just locked. Enabling the account unlocks it and returns it to service.

Deactivated

If you're not using the Directory Synchronization tool, you won't have deactivated user accounts. Deactivated accounts are visible in the Microsoft Online Services Administration Center. The good news is that they don't use any licenses, so they're free. Think of them as shadow accounts waiting for you to assign services to them.

Deactivated user accounts are created by the Directory Synchronization tool when it synchronizes all user accounts, contacts, and mail-enabled groups from your company's on-premises Active Directory directory service to Microsoft Online Services. Synchronizing accounts to Microsoft Online Services is a fast, easy way to create user accounts. However, if you have a large company, you may not want to assign services to all of your users at the same time, so synchronized accounts are in a deactivated state until you activate them by assigning services to them.

Activated

Activated user accounts are accounts that have been assigned one or more services. Each activated account uses one or more licenses. If you create a user account in the Administration Center, the account is automatically activated when you create it and assign a service to it.

You can activate deactivated user accounts by selecting one or more accounts in the Administration Center and clicking Activate User Accounts. This lets the service know that this is now a "real" user account that will start using licenses. The rest of the activation process works just like creating a new user account.

Transferring account ownership

arvindsuthar — Fri, 19 Dec 2008 07:10:00 GMT

The person who signs up for Microsoft Online may not be the person who purchases it. And the person who purchases Microsoft Online may not be the one who renews it. As a Program Manager on the Microsoft Online team, Ruchi is focused on the Microsoft Online Customer Portal and the platform that our customers and partners use to sign up for and purchase online services. I have asked Ruchi to describe the process for transferring ownership of a Microsoft Online account. - Arvind

An account in the Microsoft Online Services Customer Portal (MOCP) belongs to a single account owner and is associated with a unique Windows Live ID. In case you need to transfer subscriptions from one Windows Live ID to another, we have a process in place to enable that. Read on.

Step 1: To request a transfer of ownership

If you are either the current or future account owner, call Support at 1-866-MSONLINE or submit a request to Support using your Windows Live ID e-mail address. The information you provide support should include:

The name of your organization
The name and Windows Live ID of the current account owner
The name and Windows Live ID of the new account owner

The Microsoft Online Services Customer Portal will verify the organization and the current account owner, and will confirm the request by e-mail with both the current and new account owners.

Tip

In order to receive these notifications without delay, add both msonlineservicesteam@microsoftonline.com (Microsoft Online Services Team) and mailwc.custhelp.com (Microsoft Customer Service) to your Safe Senders list.
The process of verification takes much less time if the original owner requests the transfer. If the request is initiated by someone else, we conduct more thorough verification of the transfer request, for your protection. This process can take a few days. So it is preferable to have the original account owner initiate the transfer, if possible.

Step 2: To take ownership of a transferred account

1. Ensure that you have:

Windows Live ID. If you do not have a Windows Live ID, create one here.
A completed profile on the Microsoft Online Services Customer Portal. For more information, see the Help article Create My Profile.
Note: Be sure you know the original account owner's country/region and shipping address. The Country/Region in the Contact Information and Shipping Address you enter must be the same as those in the original account owner's profile.

2. After you have created your profile, you will receive an e-mail notification from Microsoft Customer Service containing the link to the Account Transfer wizard. Click on this link.
3. This will launch the Account Transfer wizard.
On the login screen, sign in with your Windows Live ID.

On the second screen, verify the information you see and click Continue.

If the transferred subscriptions are being charged to a credit card, and there is no credit card on file for the new account owner, a Payment Information page will appear. Enter your credit card information here.

Note: if the new account owner already has one or more credit cards on file, the new subscriptions will be charged to one of the existing credit cards. If the new owner wishes to change the credit card, they can do so through their MOCP online account, once the transfer process is complete.

Next you will see a confirmation page. Read the text carefully. Click Finish. You will receive an e-mail informing you that the transfer is still pending.

Note: At this point, the account transfer process is not yet complete. Please do not attempt to make any modifications to the transferred subscription until you receive a final notification that your subscriptions have been transferred.
4. MOCP transfers your account and sends you a notification that the transfer is complete. This notification also contains pointers to useful information on how to manage your subscriptions and contact partners of record (see below).
5. After the transfer of ownership is complete, you might want to notify the partners of record on the transferred subscriptions that the change has been made.

A few points to note:

Once the ownership is transferred, the previous account owner can no longer access the subscriptions in the transferred account.
Subscriptions cannot be selectively transferred. All the subscriptions associated with the original account will be transferred to the new account.

Ruchi Chopra

Program Manager

Microsoft Online Commerce Platform

Microsoft Online Services Setup, On-boarding, and Administration

Lori - Microsoft — Thu, 04 Dec 2008 00:08:00 GMT

View the Webcast: Microsoft Online Services Setup, On-boarding, and Administration (Level 200)

Event Overview: The Business Productivity Online (BPO) Suite from Microsoft Online Services includes Exchange Online, SharePoint Online, Office Live Meeting, and Exchange Hosted Filtering, enterprise-class software delivered as a subscription service, hosted by Microsoft, and sold with partners. In this webcast, we introduce the Microsoft Online Administration Center (MOAC) and the process for setting up and on-boarding an organization to the BPO Suite.

Presenter: Casey McKinnon, Senior Program Manager, Microsoft Corporation

Cannot Create a User in the Microsoft Online Services Administration Center

erikgun — Fri, 19 Sep 2008 21:48:00 GMT

There are currently two situations that may prevent you from creating a user account in the Microsoft Online Administration Center:

· You cannot access your company’s Live Meeting Conference Center.

· You are creating a user account with the same e-mail address as the one used to register with Microsoft Online Services.

Live Meeting Is Not Available

User account creation currently requires access to your company’s Live Meeting Conference Center. If the Conference Center is offline for maintenance or can’t be reached for some other reason, user account creation will fail. In this situation, please wait several hours before trying again to create the user account. This dependency will be removed before Microsoft Online Services is released.

User Account E-Mail Address Cannot Be Reused

Microsoft Online Services currently does not support creating a user account with exactly the same e-mail address as the one used to register with Microsoft Online Services. For example, if you use Jim@contoso.com when you register with the Microsoft Online Services Customer Portal and you try to create a new user account with the same e-mail address, creation of this user account will fail. If this occurs, contact Microsoft Online Services Technical Support. They will be able to help you create this user account. This issue will be resolved before Microsoft Online Services is released.

Service Administrator Passwords

erikgun — Fri, 19 Sep 2008 21:46:00 GMT

When your company’s technical contact receives their Microsoft Online Services credentials, they are given a service administrator account (for example, Admin@example1.microsoftonline.com), and a temporary password.

The first time your company’s technical contact signs in, they must change their temporary password. After changing their password, they are granted access to the Microsoft Online Services Administration Center.

The first action that the technical contact should perform, after getting access to the Administration Center, is to create a new user account with service administrator credentials. This new account can be assigned a mailbox and licenses for additional services.

Having more than one account with service administrator permissions provides a back-up in case you forget the password to one of the accounts. Any account with service administrator permissions can reset the password of any other Microsoft Online Services account for your company.

If you forget the passwords to your service administrator accounts, you can contact Microsoft Online Services Technical Support and ask for a password reset. The Support team will verify that you are trying to access the correct Administration Center, and then reset the password.

Asia Pacific (APAC)	pop.mail.apac.microsoftonline.com
Europe, the Middle East, and Africa (EMEA)	pop.mail.emea.microsoftonline.com
North America	pop.mail.microsoftonline.com