Microsoft Online Services Rolls Out to 19 Countries, New Partnership with EDS Announced

paulenglis — Mon, 27 Apr 2009 05:33:00 GMT

Two press releases were published this morning highlighting momentum for the Microsoft Online Services platform and announcing a new partnership with EDS.

Microsoft Online Services Momentum. The upgrade of the Microsoft Online Customer Portal (MOCP) is complete, and with that upgrade the 9.1 release is fully deployed. MOCP is the commerce engine that power Microsoft Online Services. The MOCP 9.1 release enables the Business Productivity Online Suite to be trialed and purchased in 19 countries around the world. Commercial availability was announced in a March 3 press announcement and blog post; the 9.1 release makes realizes the capabilities noted in the March 3 announcement. In addition to the MOCP upgrade, today's press release talks about momentum with the partner community, including several new partner agreements.
EDS Partnership. In a separate press release, Microsoft and EDS announce the signing of a reseller agreement for EDS to market, sell, and deliver the Business Productivity Online Suite from Microsoft Online Services to large organizations. With the agreement, EDS becomes Microsoft’s largest delivery partner for BPOS.

Links to the press releases and other press materials can be found on the Microsoft Press Pass site.

Transferring account ownership

arvindsuthar — Fri, 19 Dec 2008 07:10:00 GMT

The person who signs up for Microsoft Online may not be the person who purchases it. And the person who purchases Microsoft Online may not be the one who renews it. As a Program Manager on the Microsoft Online team, Ruchi is focused on the Microsoft Online Customer Portal and the platform that our customers and partners use to sign up for and purchase online services. I have asked Ruchi to describe the process for transferring ownership of a Microsoft Online account. - Arvind

An account in the Microsoft Online Services Customer Portal (MOCP) belongs to a single account owner and is associated with a unique Windows Live ID. In case you need to transfer subscriptions from one Windows Live ID to another, we have a process in place to enable that. Read on.

Step 1: To request a transfer of ownership

If you are either the current or future account owner, call Support at 1-866-MSONLINE or submit a request to Support using your Windows Live ID e-mail address. The information you provide support should include:

The name of your organization
The name and Windows Live ID of the current account owner
The name and Windows Live ID of the new account owner

The Microsoft Online Services Customer Portal will verify the organization and the current account owner, and will confirm the request by e-mail with both the current and new account owners.

Tip

In order to receive these notifications without delay, add both msonlineservicesteam@microsoftonline.com (Microsoft Online Services Team) and mailwc.custhelp.com (Microsoft Customer Service) to your Safe Senders list.
The process of verification takes much less time if the original owner requests the transfer. If the request is initiated by someone else, we conduct more thorough verification of the transfer request, for your protection. This process can take a few days. So it is preferable to have the original account owner initiate the transfer, if possible.

Step 2: To take ownership of a transferred account

1. Ensure that you have:

Windows Live ID. If you do not have a Windows Live ID, create one here.
A completed profile on the Microsoft Online Services Customer Portal. For more information, see the Help article Create My Profile.
Note: Be sure you know the original account owner's country/region and shipping address. The Country/Region in the Contact Information and Shipping Address you enter must be the same as those in the original account owner's profile.

2. After you have created your profile, you will receive an e-mail notification from Microsoft Customer Service containing the link to the Account Transfer wizard. Click on this link.
3. This will launch the Account Transfer wizard.
On the login screen, sign in with your Windows Live ID.

On the second screen, verify the information you see and click Continue.

If the transferred subscriptions are being charged to a credit card, and there is no credit card on file for the new account owner, a Payment Information page will appear. Enter your credit card information here.

Note: if the new account owner already has one or more credit cards on file, the new subscriptions will be charged to one of the existing credit cards. If the new owner wishes to change the credit card, they can do so through their MOCP online account, once the transfer process is complete.

Next you will see a confirmation page. Read the text carefully. Click Finish. You will receive an e-mail informing you that the transfer is still pending.

Note: At this point, the account transfer process is not yet complete. Please do not attempt to make any modifications to the transferred subscription until you receive a final notification that your subscriptions have been transferred.
4. MOCP transfers your account and sends you a notification that the transfer is complete. This notification also contains pointers to useful information on how to manage your subscriptions and contact partners of record (see below).
5. After the transfer of ownership is complete, you might want to notify the partners of record on the transferred subscriptions that the change has been made.

A few points to note:

Once the ownership is transferred, the previous account owner can no longer access the subscriptions in the transferred account.
Subscriptions cannot be selectively transferred. All the subscriptions associated with the original account will be transferred to the new account.

Ruchi Chopra

Program Manager

Microsoft Online Commerce Platform

Now Available for Purchase by Businesses of All Sizes! Introducing Microsoft Online Services...

Lori - Microsoft — Sat, 06 Dec 2008 11:34:00 GMT

Sign up for a Free Trial | Buy Online services

To get help using the Microsoft Online Services Customer Portal

· Visit the Microsoft Online Services TechCenter

· Ask a Question in the Community Forum

· Enter a Request to Our Support Team

· General Support Information

Pricing, Licensing, and Activation

Lori - Microsoft — Fri, 05 Dec 2008 06:17:00 GMT

Learn how to buy and activate Microsoft Online Services, and get pricing and licensing information.

Microsoft Online Services Team Blog : Buy Services

Microsoft Online Services Rolls Out to 19 Countries, New Partnership with EDS Announced

Transferring account ownership

Now Available for Purchase by Businesses of All Sizes! Introducing Microsoft Online Services...

Pricing, Licensing, and Activation