Transferring account ownership
The person who signs up for Microsoft Online may not be the person who purchases it. And the person who purchases Microsoft Online may not be the one who renews it. As a Program Manager on the Microsoft Online team, Ruchi is focused on the Microsoft Online Customer Portal and the platform that our customers and partners use to sign up for and purchase online services. I have asked Ruchi to describe the process for transferring ownership of a Microsoft Online account. - Arvind
An account in the Microsoft Online Services Customer Portal (MOCP) belongs to a single account owner and is associated with a unique Windows Live ID. In case you need to transfer subscriptions from one Windows Live ID to another, we have a process in place to enable that. Read on.
Step 1: To request a transfer of ownership
- If you are either the current or future account owner, call Support at 1-866-MSONLINE or submit a request to Support using your Windows Live ID e-mail address. The information you provide support should include:
- The name of your organization
- The name and Windows Live ID of the current account owner
- The name and Windows Live ID of the new account owner
The Microsoft Online Services Customer Portal will verify the organization and the current account owner, and will confirm the request by e-mail with both the current and new account owners.
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- In order to receive these notifications without delay, add both msonlineservicesteam@microsoftonline.com (Microsoft Online Services Team) and mailwc.custhelp.com (Microsoft Customer Service) to your Safe Senders list.
- The process of verification takes much less time if the original owner requests the transfer. If the request is initiated by someone else, we conduct more thorough verification of the transfer request, for your protection. This process can take a few days. So it is preferable to have the original account owner initiate the transfer, if possible.
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Step 2: To take ownership of a transferred account
- 1. Ensure that you have:
- Windows Live ID. If you do not have a Windows Live ID, create one here.
- A completed profile on the Microsoft Online Services Customer Portal. For more information, see the Help article Create My Profile.
- Note: Be sure you know the original account owner's country/region and shipping address. The Country/Region in the Contact Information and Shipping Address you enter must be the same as those in the original account owner's profile.
- 2. After you have created your profile, you will receive an e-mail notification from Microsoft Customer Service containing the link to the Account Transfer wizard. Click on this link.
- 3. This will launch the Account Transfer wizard.
- On the login screen, sign in with your Windows Live ID.
If the transferred subscriptions are being charged to a credit card, and there is no credit card on file for the new account owner, a Payment Information page will appear. Enter your credit card information here.
Note: if the new account owner already has one or more credit cards on file, the new subscriptions will be charged to one of the existing credit cards. If the new owner wishes to change the credit card, they can do so through their MOCP online account, once the transfer process is complete.
- Next you will see a confirmation page. Read the text carefully. Click Finish. You will receive an e-mail informing you that the transfer is still pending.
- Note: At this point, the account transfer process is not yet complete. Please do not attempt to make any modifications to the transferred subscription until you receive a final notification that your subscriptions have been transferred.
- 4. MOCP transfers your account and sends you a notification that the transfer is complete. This notification also contains pointers to useful information on how to manage your subscriptions and contact partners of record (see below).
- 5. After the transfer of ownership is complete, you might want to notify the partners of record on the transferred subscriptions that the change has been made.
A few points to note:
- Once the ownership is transferred, the previous account owner can no longer access the subscriptions in the transferred account.
- Subscriptions cannot be selectively transferred. All the subscriptions associated with the original account will be transferred to the new account.
Ruchi Chopra
Program Manager
Microsoft Online Commerce Platform
