MOF and Service Management at Microsoft : Service Management

MOF Action Plan- Redistributing the Workload

JoeCoulombe — Thu, 30 Jul 2009 20:55:00 GMT

The Microsoft Operations Framework (MOF) team is excited to announce the first release in a new series of MOF Action Plans. Download the premier release now: MOF Action Plan- Redistributing the Workload IT pros are faced daily with challenges that require...(read more)

MOF Framework Comparison Guides Released

BetsyN — Tue, 02 Jun 2009 01:22:00 GMT

We’re continuing to extend core MOF content with two new companion guides: Cross Reference ITIL®V3 and MOF 4.0 and Using MOF for ISO/IEC 20000. These guides compare MOF with some of IT’s most widely used service management guidance. They’ll give you:...(read more)

MOF 4.0 Now Under Creative Commons Attribution 3.0 License - Freely Adapt MOF for your Business Needs

jasono — Fri, 12 Sep 2008 19:28:00 GMT

Hi All, One of the first things people realize when looking at implementing a service management framework, whether it is ITIL, MOF, or another, is that they must not only be adopted but also adapted to your individual organization's needs. You have to...(read more)

The Plan and Optimize Phase of the IT Service Lifecycle

jasono — Mon, 26 Nov 2007 00:33:00 GMT

Picking up from the last posting where I detailed our overall approach to the IT Service Lifecycle and briefly discussed the purposes of each of the four phases, today I wanted to drill into a bit more detail into the Plan and Optimize (P&O) phase....(read more)

MOF v.4 IT Service Lifecycle Defined

jasono — Wed, 14 Nov 2007 23:01:00 GMT

Development has continued at a frenzied pace over the past couple of months on the MOF update and we do have some work to show for it. But before I present the MOF IT Service Lifecycle, its phases, and our new graphic, I'd like to review a few of our...(read more)

The Operations and Support Phase of the MOF Lifecycle

jasono — Fri, 07 Sep 2007 02:25:00 GMT

We have now spent some time talking about IT Governance as well as the Business IT Planning phase of the lifecycle and so I wanted to jump ahead a bit from planning straight into the Operations and Support phase of the lifecycle, with emphasis on the...(read more)

The Purpose of IT Business Planning in the New MOF

jasono — Fri, 24 Aug 2007 23:27:00 GMT

IT business planning is an increasing important topic in the world of today's IT professional. We continuously see problems arising from not including IT operations early enough in the planning process which leads to services being designed with little...(read more)

Announcement: Windows Vista Service Lifecycle Management now available!

jasono — Mon, 20 Aug 2007 21:36:00 GMT

Windows Vista SLM is now available!...(read more)

What does IT governance mean to us?

jasono — Fri, 17 Aug 2007 01:23:00 GMT

For us, IT governance is a very simple concept with far-reaching implications that impacts everything we think about as examine the framework........(read more)

Our Mission Statement

jasono — Tue, 14 Aug 2007 22:51:00 GMT

Our Mission Statement: Ensure that IT does the right thing at the right time for the right reasons. Anyone who has ever heard me teach has heard me comment that I have a perhaps odd fascination with mission statements. I like the fact that something so...(read more)

Who is the audience?

jasono — Fri, 10 Aug 2007 21:58:00 GMT

Today someone posed the rather straightforward question of who is the true audience for MOF, and why we'd focus entirely on the IT pro? That's a very good question and it raises the point that I don't think we've done a good job to date in articulating...(read more)