MOF and Service Management at Microsoft : Service Management Function

The Plan and Optimize Phase of the IT Service Lifecycle

jasono — Mon, 26 Nov 2007 00:33:00 GMT

Picking up from the last posting where I detailed our overall approach to the IT Service Lifecycle and briefly discussed the purposes of each of the four phases, today I wanted to drill into a bit more detail into the Plan and Optimize (P&O) phase....(read more)

MOF v.4 IT Service Lifecycle Defined

jasono — Wed, 14 Nov 2007 23:01:00 GMT

Development has continued at a frenzied pace over the past couple of months on the MOF update and we do have some work to show for it. But before I present the MOF IT Service Lifecycle, its phases, and our new graphic, I'd like to review a few of our...(read more)

The Operations and Support Phase of the MOF Lifecycle

jasono — Fri, 07 Sep 2007 02:25:00 GMT

We have now spent some time talking about IT Governance as well as the Business IT Planning phase of the lifecycle and so I wanted to jump ahead a bit from planning straight into the Operations and Support phase of the lifecycle, with emphasis on the...(read more)

The Purpose of IT Business Planning in the New MOF

jasono — Fri, 24 Aug 2007 23:27:00 GMT

IT business planning is an increasing important topic in the world of today's IT professional. We continuously see problems arising from not including IT operations early enough in the planning process which leads to services being designed with little...(read more)