MOF and Service Management at Microsoft : ITIL

MOF Action Plan- Redistributing the Workload

JoeCoulombe — Thu, 30 Jul 2009 20:55:00 GMT

The Microsoft Operations Framework (MOF) team is excited to announce the first release in a new series of MOF Action Plans. Download the premier release now: MOF Action Plan- Redistributing the Workload IT pros are faced daily with challenges that require...(read more)

MOF Framework Comparison Guides Released

BetsyN — Tue, 02 Jun 2009 01:22:00 GMT

We’re continuing to extend core MOF content with two new companion guides: Cross Reference ITIL®V3 and MOF 4.0 and Using MOF for ISO/IEC 20000. These guides compare MOF with some of IT’s most widely used service management guidance. They’ll give you:...(read more)

MOF 4.0 Now Under Creative Commons Attribution 3.0 License - Freely Adapt MOF for your Business Needs

jasono — Fri, 12 Sep 2008 19:28:00 GMT

Hi All, One of the first things people realize when looking at implementing a service management framework, whether it is ITIL, MOF, or another, is that they must not only be adopted but also adapted to your individual organization's needs. You have to...(read more)

MOF v.4 IT Service Lifecycle Defined

jasono — Wed, 14 Nov 2007 23:01:00 GMT

Development has continued at a frenzied pace over the past couple of months on the MOF update and we do have some work to show for it. But before I present the MOF IT Service Lifecycle, its phases, and our new graphic, I'd like to review a few of our...(read more)

Who is the audience?

jasono — Fri, 10 Aug 2007 21:58:00 GMT

Today someone posed the rather straightforward question of who is the true audience for MOF, and why we'd focus entirely on the IT pro? That's a very good question and it raises the point that I don't think we've done a good job to date in articulating...(read more)

Welcome to the conversation

jasono — Thu, 09 Aug 2007 07:03:00 GMT

One of the goals I had when I first came to the Frameworks team at Microsoft was to open up the dialogue between the people writing the guidance and the people consuming the guidance - our customers, our partners, and our field. Over the past 18 months, we've been trying different ways of reaching out to see what sticks with you. This is our latest attempt.

This year, our team is going to be doing a significant overhaul to the core MOF IP. For our initial release, we will be focusing on the infrastructure lifecycle, IT Governance, and the activities of the IT pro. As part of this, we will also be revisiting the existing Process Model to reformat, sort, add, and remove SMFs as needed. As we work through the Process Model, we will also be identifying requirements and dependencies between the Process Model and the Team Model to prepare it for a new release as well. One of our goals for the new release of the Team Model is to use it to answer the "Who questions" the Process Model invariably raises. For example, every time we identify a specific task that needs to be done in the process model, we intend to identify the role that should be performing that task as well. Lastly, the current MOF Risk Management Methodology is under intense examination at as part of our focus on IT Governance.

For MOF to be successful, it truly needs to be a collection of best-practices culled from a wide audience. For our team to deliver that, we need your involvement. Please discuss, share your opinions, thoughts, and concerns below.

Thanks,

Jason Osborne

Frameworks PM