MOF and Service Management at Microsoft

Beta has released for "Getting Started with MOF 4.0"!

2009-11-05T18:28:00Z

Picture this: you’ve just listened to a captivating presentation on MOF 4.0, and you’re all fired up and ready to get started. This stuff sounds great, makes sense, and could really turn your organization around. You can see all sorts of benefits from improved operations and services. Now what? We posed this question to our greater MOF network, and you responded. You sent us suggestions on what you’d like covered to help answer the “how” of MOF. Thank you for your feedback. We hope you’ll like this...(read more)

Validate organizational release readiness for Windows 7 with the new MOF Action Plan

2009-10-22T22:00:00Z

Ready for Windows 7? Let us help. We introduced a new series of MOF Action Plans earlier this year in order to provide IT pros with concise, actionable solutions that address IT problems faced in the real world. We’re happy to announce the latest addition to the series. The timely new release will help organizations validate their people-readiness to move to Microsoft’s new operating system—Windows 7®. Download the release now: MOF Action Plan: Release Readiness for Windows 7 This action plan addresses...(read more)

Using MOF - Case Studies at Saudi Post

2009-10-06T20:54:00Z

We’re pleased to announce the release of two new case studies sharing a recent MOF success story. Special thanks to Khalid AlHakim for driving this effort. Saudi Post, the official postal service for Saudi Arabia, used Microsoft Operations Framework (MOF) 4.0 to improve business efficiency while lowering operating costs. Service Desk improvements and the creation of a Network Operations Center (NOC) enhanced communication between the organization and its customers and enabled better alignment between...(read more)

MOF Action Plan- Redistributing the Workload

2009-07-30T20:55:00Z

The Microsoft Operations Framework (MOF) team is excited to announce the first release in a new series of MOF Action Plans. Download the premier release now: MOF Action Plan- Redistributing the Workload IT pros are faced daily with challenges that require actionable results. We think they’d benefit from bite-sized solutions to those real-life IT problems. Allow us to introduce just such a solution—the new series of MOF Action Plans. These resources are designed to provide IT pros with concise, actionable...(read more)

MOF Framework Comparison Guides Released

2009-06-02T01:22:00Z

We’re continuing to extend core MOF content with two new companion guides: Cross Reference ITIL®V3 and MOF 4.0 and Using MOF for ISO/IEC 20000. These guides compare MOF with some of IT’s most widely used service management guidance. They’ll give you: · An overview of IT Service Management (ITSM) and an introduction to the IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF). · A work plan for attaining ISO/IEC 20000 standards and a practical, tangible way to demonstrate your...(read more)

Planning for ISO/IEC 20000: A MOF Companion Guide (Open Beta Now Available)

2009-05-04T02:54:00Z

The Microsoft Operations Framework (MOF) team is extending the MOF 4.0 core content with the release of companion guides. These guides are intended to help business and technical decision makers and IT pros perform IT-related activities effectively and cost-efficiently. Each guide applies MOF 4.0 principles to specific activities—making MOF’s guidance even more practical and usable. We’re pleased to announce the beta of the latest guide: Planning for ISO/IEC 20000 . Join the beta here . This guide...(read more)

Planning for Software-plus-Services: A MOF Companion Guide (Now Available for Download)

2009-05-04T02:47:00Z

The MOF team has released a new guide, Planning for Software-plus-Services: A MOF Companion Guide . Download it now: Download — Planning for Software-plus-Services The Microsoft Operations Framework (MOF) team is extending the MOF 4.0 core content with the release of additional companion guides. The guides are intended to help business and technical decision makers and IT pros perform IT-related activities effectively and cost-efficiently, seamlessly aligning IT and business goals. Each guide applies...(read more)

Moving On....

2009-03-27T00:01:00Z

I realize the MOF blog has been quiet recently and I wanted to let everyone know why. As the Quick Start Kit announcement I just posted shows, the MOF team is still hard at work at producing new IP for your consumption and will be continuing to build out the MOF 4.0 library of content. I however will not be directly involved in that effort as I have moved on to a new, if closely related position in Microsoft, focusing very specifically on IT Governance, Risk, and Compliance (GRC) offerings. One of...(read more)

MOF IT Pro Quick Start Kit Now Available for Download

2009-03-26T23:56:00Z

The MOF team has recently released a new tool to get you up and running with MOF 4.0. The MOF IT Pro Quick Start Kit is now available for download . The kit includes overview presentations, podcasts, and data sheets, as well as information on MOF and compliance, training and certification updates, and ready-to-use graphics. Please let us know if you have ideas for additional resources. Get MOF. Get to work. Jason Osborne IT GRC Program Manager...(read more)

Companion Guides: IT Compliance & Software + Services

2008-12-10T20:09:00Z

I've received several follow-up e-mails asking where the Companion Guides can be found and two of them are indeed available. The MOF IT Compliance Companion Guide is released and can be downloaded here . The MOF Planning for Software + Services Guide is currently in beta and can be downloaded from the MOF Connect site here . The two System Center guides are underway and I hope to have something to show early next year (Q1 2009). More to come! Jason Osborne MOF Frameworks PM...(read more)

MOF 4.0 Now Under Creative Commons Attribution 3.0 License - Freely Adapt MOF for your Business Needs

2008-09-12T19:28:00Z

Hi All, One of the first things people realize when looking at implementing a service management framework, whether it is ITIL, MOF, or another, is that they must not only be adopted but also adapted to your individual organization's needs. You have to decide which of the described processes are relevant to your requirements and to what depth to apply them. this is true whether you are a consultant trying to make a living assisting others in their implementations, or a IT Manager trying to decide...(read more)

Announcing: The Release of Microsoft Operations Framework 4.0 and the new MOF Online Forums

2008-05-02T18:58:00Z

Hi all. I wanted to let everyone know about two exciting announcements. At MMS, the MOF team has announced the relesae of Microsoft Operations Framework 4.0 and the new MOF Online Community Forums , a new online home for the discussion of of all things related to MOF, service management, ITIL, IT governance and related frameworks across the IT lifecycle as they tie to the Microsoft platform. We sincerely look forward to getting to know you all better on our new forum and introducing you to the new...(read more)

MOF PM position filled

2008-04-18T19:46:00Z

I wanted to let everyone know that at this time we are no longer looking to hire another Program Manager for the MOF Team. Thank you for your interest! Jason Osborne Frameworks PM...(read more)

Looking to hire a MOF Program Manager

2008-03-12T20:50:00Z

We currently have an immediate need for a MOF PM to join the team here in Redmond, WA. I have posted the job description below and if you are interested in applying please forward contact me using the contact form on this site. The one thing I would add to the job description is that we're looking for someone who can help continue to drive and evolve our strategy around community and customer and partner engagement. And please note, this job is located 100% in Redmond, WA with no possibility for...(read more)

Project Hana (MOF v4) updates Beta Release

2008-02-11T22:43:00Z

The Frameworks team continued its journey along the winding road to Hana by releasing a significant beta update this past Friday. With this release we have now released initial versions of every core Service Management Function (SMF) with the exception of the Team Model, which I can assure is coming! So, without further delay, below is the latest beta invitation e-mail, along with the Connect ID and Invitation link necessary for you to access the content and share your feedback and opinions with...(read more)