MOF and Service Management at Microsoft

For us, IT governance is a very simple concept with far-reaching implications that impacts everything we think about as examine the framework..... Read More...

Our Mission Statement: Ensure that IT does the right thing at the right time for the right reasons. Anyone who has ever heard me teach has heard me comment that I have a perhaps odd fascination with mission statements. I like the fact that something so Read More...

You may wonder why a service management framework, or service lifecycle, would be built on the foundation of IT Governance. After all, governance isn't one of the sexiest or most enjoyable topics for the average IT pro. Yet, it can't be denied that corporate Read More...