MOF and Service Management at Microsoft

Picking up from the last posting where I detailed our overall approach to the IT Service Lifecycle and briefly discussed the purposes of each of the four phases, today I wanted to drill into a bit more detail into the Plan and Optimize (P&O) phase. Read More...

Development has continued at a frenzied pace over the past couple of months on the MOF update and we do have some work to show for it. But before I present the MOF IT Service Lifecycle, its phases, and our new graphic, I'd like to review a few of our Read More...

I wanted to apologize for the perhaps disturbing lack of posts over the previous several weeks, but I'm afraid being a new father took more out of me than I would have believed possible. That said, work has continued apace and I would like to continue Read More...