MOF and Service Management at Microsoft

Since I had promised a quick follow-up posting to the Operations and Support blog from last week, I wanted to explain my lack of postings. Earlier this week, my wife gave birth to our first child and as a consequence I am currently occupied with adapting Read More...

We have now spent some time talking about IT Governance as well as the Business IT Planning phase of the lifecycle and so I wanted to jump ahead a bit from planning straight into the Operations and Support phase of the lifecycle, with emphasis on the Read More...