Enterprise 2.0: Beyond the enterprise

re: Enterprise 2.0: Beyond the enterprise

Dion Hinchcliffe — Sun, 21 May 2006 21:02:22 GMT

Hi Mike:

Interesting but I think you're throwing my baby out with the bathwater. As you know, there are great swaths of enterprise territory that are affected by Web 2.0. Everything from SaaS, to self-service IT, to WOA, to name a few.

Almost universally, the root cause for all of these things has to do with two-way Web technologies being used by a large number of people (thereby triggering network effects).

This means KM is just one area being affected by this. I think you're right that CRM and CLM are important subjects to. But I'm pretty sure that's not where the biggest action is, though it's be near the top of the list. More likely, it will be an more overarching goal; the enablement of tacit interactions and other complex collaboration scenarios. Prediction: This is where the biggest bang will probably be with Web 2.0 in the enterprise.

And that will include big sections of KM, Content Management, BPM, and CR/LM..... all Web 2.0-ified and brought to bear by decentralized end-users on continually shifting and evolving business processes and problems.

Just my two pennies.

Best,

Dion

re: Enterprise 2.0: Beyond the enterprise

Michael Platt — Wed, 24 May 2006 05:18:10 GMT

Hi Dion
I think that there is a bit of a misunderstanding here, I just dont think that the major impact of web 2.0 in terms of buisness will be inside the enterprise but in the interactions the enterprise has with the customers.
I think that the last 10 years have been all about cost saving and productivity in organisations and businesses are fed up with it. They want new markets and new ways of making money and Web 2.0 has lowered the bar to working with customers right through their life with a product to a level where this is now practiable.
I think the whole KM / CRM / ERP / BI / SOA hype is not where businesses want to go at the moment, its much more about advertising / subscription / monetisation.
Mike

Gartner Gets Web 2.0 In the Enterprise

Michael Platt's WebLog — Fri, 26 May 2006 03:11:58 GMT

&nbsp;Gartner really seems to get how Web 2.0 techniques will be used by the enterprise and, surprise...

A Crisis in the CIO's office?

Michael Platt's WebLog — Fri, 26 May 2006 03:39:32 GMT

&nbsp;
At the Gartner conference the fact that there is little growth in IT budgets and IT must demonstrate...

Partners: A slime mould?

Michael Platt's WebLog — Wed, 07 Jun 2006 02:58:23 GMT

&nbsp;
I noticed that Andrew Mcafee has changed his definition of Enterprise 2.0 after my blog about...

IBM on Innovation

Michael Platt's WebLog — Thu, 08 Jun 2006 22:15:16 GMT

&nbsp;
IBM run a Spark type event called the Global Innovation Outlook where they went round the world...

Satisfied Customers: Customer Lifecycle Management

Michael Platt's WebLog — Fri, 09 Jun 2006 23:41:07 GMT

&nbsp;
Thinking more on the customer lifecycle management as opposed to product lifecycle management...

Innovation

Michael Platt's WebLog — Mon, 14 Aug 2006 23:57:14 GMT

&nbsp;
I have been blogging for a while about business value and how the whole Web 2.0 thing in the...

Innovation | Web 2 Company

Innovation | Web 2 Company — Wed, 03 Oct 2007 12:35:33 GMT

PingBack from http://web2company.com/blog/2007/04/24/innovation/