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ITIL v3 Foundation Certification

Back in June I attended an internal class to review Microsoft Operations Framework v4 (formerly known as Project Hanna) and attended a beta exam thereafter, which I fortunately passed. Now this week, I am going to update my ITIL Foundation Certification Read More...
Posted Tuesday, October 21, 2008 8:46 PM by mgoedtel | 0 Comments
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MP Lifecycle Management Project Templates

I would like to provide a couple of templates I mentioned during my presentation yesterday that many of you may find of value. In the .ZIP file are two tempaltes: Override Change Log spreadsheet Test Plan I had a project plan template somewhere that helps Read More...
Posted Thursday, June 12, 2008 10:35 PM by mgoedtel | 1 Comments
Attachment(s): OpsMgr2007_MPLifecycle_Templates.zip

ITIL = Process = Common Sense

As you may or may not know, ITIL is all about best practices for IT Service Management with three key tenants: Align IT Service with the current/future needs of the business or customer. Improve quality of IT Service delivered Reduce overall cost of services Read More...
Posted Friday, March 09, 2007 1:56 PM by mgoedtel | 0 Comments
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