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Commonly I come across a scenario with customers where they focus on implementing MOM/OpsMgr, yet do not think about process in relation to the tools. A prime example with Operations Manager or MOM is with Management Packs and Release Management - Plan, Read More...
As you may or may not know, ITIL is all about best practices for IT Service Management with three key tenants: Align IT Service with the current/future needs of the business or customer. Improve quality of IT Service delivered Reduce overall cost of services Read More...
 
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