World-class Exchange management
The "Managing Exchange Messaging Services by Using Metrics" whitepaper is an excellent read for those wishing to adopt a more proactive and metric-driven approach for messaging service management. If you are adopting ITIL/MOF, or you just want a more scorecard-driven approach to service management, I thoroughly recommend spending 15 minutes reading the content.
The paper is available at http://www.microsoft.com/technet/itshowcase/content/manageexms.mspx.
