http://blogs.technet.com/matt_deacon/archive/2007/02/15/4-saas-management.aspxSaaS applications are characteristically completely managed by the vendor . The implementation of management tasks and responsibilities is opaque to the subscriber and Service-level agreements (SLAs) govern the quality, availability, and support commitmentsen-USCommunityServer 2.1 SP1 (Build: 61025.2)http://blogs.technet.com/matt_deacon/archive/2007/02/15/4-saas-management.aspx#645546Sat, 17 Feb 2007 02:54:28 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:645546Matt Deacon's digestive blog<p>SaaS is a continually evolving mix of existing and emerging technologies and business models and as I</p>