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April 2007 - Posts

OCS 2007 and Response Point

Posted Friday, April 20, 2007 8:51 AM by markdea
Last month Microsoft Research announced a product called Response Point and I quickly noted down some of my initial thoughts and linked to more information here . Since then a number of people, mainly channel partners, have asked me how this fits into Read More...
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Excellent example of multi-modal support

Posted Monday, April 16, 2007 7:03 PM by markdea
One of the examples I tend to give where both telephone and IM can work together is when interacting with a support department. My router broke over the weekend and rather than this being a painful and time consuming experience, it was actually quite Read More...
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Exceeding expectations

Posted Tuesday, April 10, 2007 9:35 PM by markdea
About a week ago I popped into the Reading Audi garage to book an appointment to get my Audi looked at as I had been having problems with the back window. I booked it in for Tuesday (today) and my expectation was for them to pick up the car from work, Read More...
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More cross platform loveliness

Posted Monday, April 09, 2007 5:06 PM by markdea
One of the things I really love about what we do a Microsoft is that sometimes we like to 'break the rules', not in the sense that we do something we shouldn't, more that we do things that should have been done a long time ago. One of the more recent Read More...
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