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Friday, April 11, 2008 6:25 PM

What is Extended Hotfix Support?

As I mentioned in an earlier posting, during the Extended Support phase we no longer provide non-security hotfixes without enrollment in the Extended Hotfix Support program. Simply put, the Extended Hotfix Support program provides the ability to request
Posted by Jared Proudfoot | 1 Comments
Friday, April 04, 2008 1:33 PM

Why do we end support on the second Tuesday at the end of a quarter?

Until January 2006, support for products used to expire on the anniversary date of their general availability. This meant that if a product was released on December 1, then it would also expire on December 1st - 5 or 10 years later. We received a lot
Posted by Jared Proudfoot | 0 Comments
Friday, March 21, 2008 9:51 AM

What’s up with Service Pack support?

The Service Pack Support policy is sometimes misunderstood by our customers. As I mentioned on some of the previous postings, support in the Mainstream Support and Extended Support phases is only provided at the supported service pack level. This means
Posted by Jared Proudfoot | 4 Comments
Monday, March 17, 2008 1:04 PM

An explanation of the Extended Support phase for Business & Developer products

Extended Support is the second phase of the Support Lifecycle for Business & Developer products. The key differences between the Mainstream Support phase and Extended Support phase are that the “no-charge” support options are no longer available and
Posted by Jared Proudfoot | 2 Comments
Friday, March 07, 2008 10:39 AM

An explanation of the Mainstream Support phase

I’d like to write a little about the Mainstream Support phase. I think Mainstream Support is probably the best understood phase, but I want to ensure that we discuss this foundational piece before getting into some of the specific policies and offerings.
Posted by Jared Proudfoot | 2 Comments
Thursday, February 28, 2008 9:19 PM

History of the Microsoft Support Lifecycle policy

I wanted to start off the blog with a posting about the history of the Microsoft Support Lifecycle policy. We often get questions about the history of the policy, how it came about and how long it’s actually been in place. Prior to 2002, Microsoft did
Posted by Jared Proudfoot | 0 Comments
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