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Tuesday, July 21, 2009 3:52 PM

Windows Server 2008 ships with SP1? Whatever happened to Windows Server 2008 RTM?! All this and more explained!

The Microsoft Support Lifecycle team receives a lot of feedback from customers, particularly regarding “intriguing” topics. We’ll call this one the case of the missing Windows Server service pack release. So what happened? Windows Server 2008 shipped
Posted by David Carrington | 0 Comments
Wednesday, May 06, 2009 5:54 PM

Support Transitions for Office 2000 and Office 2003 SP2

It's time for another friendly product transition reminder... This time, we are going to focus on Office 2000 and Office 2003 SP2. All editions of Office 2000 will reach the end of the Extended Support phase on July 14, 2009. After this date, Office 2000
Posted by Jared Proudfoot | 0 Comments
Tuesday, December 23, 2008 4:29 PM

Everything you always wanted to know about Extended Hotfix Support for Daylight Saving Time enrollment but were afraid to ask!

The Microsoft Support Lifecycle team gets lots of questions about Extended Hotfix Support for Daylight Saving Time (EHS for DST). Although this offering was initiated in 2007, there still seems to be some confusion around its purpose and how to obtain
Posted by gloriav | 0 Comments
Friday, April 11, 2008 6:25 PM

What is Extended Hotfix Support?

As I mentioned in an earlier posting, during the Extended Support phase we no longer provide non-security hotfixes without enrollment in the Extended Hotfix Support program. Simply put, the Extended Hotfix Support program provides the ability to request
Posted by Jared Proudfoot | 5 Comments
Friday, April 04, 2008 1:33 PM

Why do we end support on the second Tuesday at the end of a quarter?

Until January 2006, support for products used to expire on the anniversary date of their general availability. This meant that if a product was released on December 1, then it would also expire on December 1st - 5 or 10 years later. We received a lot
Posted by Jared Proudfoot | 0 Comments
Monday, March 17, 2008 1:04 PM

An explanation of the Extended Support phase for Business & Developer products

Extended Support is the second phase of the Support Lifecycle for Business & Developer products. The key differences between the Mainstream Support phase and Extended Support phase are that the “no-charge” support options are no longer available and
Posted by Jared Proudfoot | 5 Comments
 
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