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What is Extended Hotfix Support?

As I mentioned in an earlier posting, during the Extended Support phase we no longer provide non-security hotfixes without enrollment in the Extended Hotfix Support program. Simply put, the Extended Hotfix Support program provides the ability to request

Why do we end support on the second Tuesday at the end of a quarter?

Until January 2006, support for products used to expire on the anniversary date of their general availability. This meant that if a product was released on December 1, then it would also expire on December 1st - 5 or 10 years later. We received a lot

An explanation of the Extended Support phase for Business & Developer products

Extended Support is the second phase of the Support Lifecycle for Business & Developer products. The key differences between the Mainstream Support phase and Extended Support phase are that the “no-charge” support options are no longer available and
 
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