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March 2008 - Posts

Friday, March 21, 2008 9:51 AM

What’s up with Service Pack support?

The Service Pack Support policy is sometimes misunderstood by our customers. As I mentioned on some of the previous postings, support in the Mainstream Support and Extended Support phases is only provided at the supported service pack level. This means
Posted by Jared Proudfoot | 4 Comments
Monday, March 17, 2008 1:04 PM

An explanation of the Extended Support phase for Business & Developer products

Extended Support is the second phase of the Support Lifecycle for Business & Developer products. The key differences between the Mainstream Support phase and Extended Support phase are that the “no-charge” support options are no longer available and
Posted by Jared Proudfoot | 2 Comments
Friday, March 07, 2008 10:39 AM

An explanation of the Mainstream Support phase

I’d like to write a little about the Mainstream Support phase. I think Mainstream Support is probably the best understood phase, but I want to ensure that we discuss this foundational piece before getting into some of the specific policies and offerings.
Posted by Jared Proudfoot | 2 Comments
 
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