In a previous post I talked about using a shared OneNote workbook as a way of making continuously updated customer follow-up information available to field solution specialists on their desktop. Here is a step-by-step tutorial on how to set this up. Step
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...talking about designing the machine around the process and not vice versa, from Gemba Panta Rei at http://www.gembapantarei.com/2007/02/standard_work_needed_for_use_o.html . I know there are numerous improvement efforts in the product groups at Microsoft
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Over the recent holidays, I embarked on a backup, cleanup, and Office 2007 upgrade for my PC. As part of the process, I realized that it would be a good idea to take a look at the 5s concept from an information worker perpsective, since e-mail and spreadsheets
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