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In a previous post I talked about using a shared OneNote workbook as a way of making continuously updated customer follow-up information available to field solution specialists on their desktop. Here is a step-by-step tutorial on how to set this up. Step
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...talking about designing the machine around the process and not vice versa, from Gemba Panta Rei at http://www.gembapantarei.com/2007/02/standard_work_needed_for_use_o.html . I know there are numerous improvement efforts in the product groups at Microsoft
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As an industry marketing manager at Microsoft, I face a challenge that I’m sure many teams share – how do I make it easy for a solution specialist team to follow-up with customers who have registered interest? This is important for 3 reasons: 1. This
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Podcast of the Lean segment from last weekend's America's Business with Mike Hambrick show is now available at http://marcmonp.members.winisp.net/podcasts/AB_FEB10_SEG3%20Lean%20Segment-1.wma
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As you know Microsoft Visio is one of the primary tools that can help automate value stream mapping and process analysis. NAM is running a free trial offer for manufacturers, available at http://www.nam.org/s_nam/sec.asp?CID=202321&DID=234872
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Over the recent holidays, I embarked on a backup, cleanup, and Office 2007 upgrade for my PC. As part of the process, I realized that it would be a good idea to take a look at the 5s concept from an information worker perpsective, since e-mail and spreadsheets
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There is nothing like walking into the “war room” after a kaizen event. I usually see the same thing - butcher paper and sticky notes lining the walls from floor to ceiling. It is the result of people coming together to improve their value streams – the
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