In a previous post I talked about using a shared OneNote workbook as a way of making continuously updated customer follow-up information available to field solution specialists on their desktop. Here is a step-by-step tutorial on how to set this up. Step
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Podcast of the Lean segment from last weekend's America's Business with Mike Hambrick show is now available at http://marcmonp.members.winisp.net/podcasts/AB_FEB10_SEG3%20Lean%20Segment-1.wma
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Over the recent holidays, I embarked on a backup, cleanup, and Office 2007 upgrade for my PC. As part of the process, I realized that it would be a good idea to take a look at the 5s concept from an information worker perpsective, since e-mail and spreadsheets
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There is nothing like walking into the “war room” after a kaizen event. I usually see the same thing - butcher paper and sticky notes lining the walls from floor to ceiling. It is the result of people coming together to improve their value streams – the
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