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Xbox 360 warranty changes - this ROCKS !!!

"As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing  today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience."

See the full text of the letter from Peter Moore @ http://www.xbox.com/en-US/support/petermooreletter.htm.  Also see more information @ http://www.xbox.com/en-US/support/systemuse/xbox360/resources/warrantyupdate.htm.

Published Thursday, July 05, 2007 4:46 PM by Keith Combs
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Comments

Monday, July 09, 2007 3:48 PM by Andrew

# re: Xbox 360 warranty changes - this ROCKS !!!

What happens if we purchased an extended warranty through MS because we were afraid of this happening again?  Will that be extended?

Tuesday, July 10, 2007 3:41 PM by Keith Combs

# re: Xbox 360 warranty changes - this ROCKS !!!

Hmmmm... I don't know but I thought I saw that scenario addressed in one of the FAQs on xbox.com.  You might need to call support to get the answer if you can't find it there.

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