http://blogs.technet.com/kclemson/archive/2008/07/30/not-sure-if-i-m-a-typical-user-here.aspxBut when I get mails like this from JCrew (or the recent NetFlix issue), it almost immediately increases my trust of the company - any company that's willing to come out and so broadly say &quot;we made a mistake&quot; is a company I am more likely toen-USCommunityServer 2.1 SP1 (Build: 61025.2)http://blogs.technet.com/kclemson/archive/2008/07/30/not-sure-if-i-m-a-typical-user-here.aspx#3096544Fri, 01 Aug 2008 10:19:36 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:3096544JC<p>I feel the same as well. Some months ago, I was buying computer parts from a website and waited several orders to arrive for several weeks and they failed everytime I called them to make the process go quicker.</p> <p>Some days later, all the customers received a similar e-mail from the company's CEO saying that the cause was platform change as well, but the nicest thing is that they added a 10% discount voucher code in the e-mail to use on the next order.</p> <p>Apologies are very nice but even with them, some customers may have decided to go away anyway, but few people like to disregard a 10% discount voucher that can be used against the total amount of your next order...</p>