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KC Lemson

By KC Lemson [MS]

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Love in the time of software-a
I have been using two pieces of software a lot lately: the zune client, and Win7. And today I found myself having two very different but still highly emotional reactions to both pieces of software. One was like an instant huge crush-on-first-sight, the Read More...
And continuing on that thought…
I was playing around with photos.live.com, added some photos… and clicked on the very nice large bolded “Upload” word twice before realizing that it was simply happy text, trying to guide me towards the upload button. Aghhh. Read More...
Bad design is everywhere
I was trying to paypal some money to my sister a minute ago, and I sat at the payment page wondering what I’d done wrong. A one minute task suddenly took five minutes as I scratched my head and clicked around to see what I’d missed. Here’s what I saw Read More...
How to make better software for users? Here's to so-called "soft" skills and fewer jerks.
I had a discussion with someone today who said something like "It's amazing how much of the process of software development isn't about software, it's just about communication and cross-group collaboration". My response was that "Actually that's not amazing Read More...
User behavior will *always* (eventually) trump technology
The Seattle PI recently posted about recent changes in the numbers of unique visitors for the major email services such as hotmail, yahoo, gmail, QQ, etc. According to that data, hotmail lost some users. From the first comment: I can't say I'm surprised. Read More...
Strange things that happen to your email when you work on email software
Raymond's recent blog on strange things that happen when you let people choose their own name (part 3) reminded me to check if my favorite old email address, kclemson5 AT exchange.microsoft.com was still working: yep, still there. As to the history of Read More...
Human nature and email attachment security
Dare's post about human nature touches on UAC in Vista: How do you design a dialog prompt to warn users about the potential risk of an action they are about to take if they are so intent on clicking OK and getting the job done that they forget that there Read More...
Application scalability
Dare has some good points on the debate around the scalability of twitter , relating it to some similar challenges Exchange has faced over the years. Another related issue is that in a single-instance model where you have a pointer to the content, this Read More...
Now *that's* a user scenario...
Try this. Open up word, make sure automatic spellchecking is on, and type in the names of some star wars characters:       I love it. They're in the dictionary... except, for some reason, for Leia. For the ones it does know, it even capitalizes Read More...
Waiting for my kindle...
I ordered it a few weeks ago, but they're behind on production, so it took until yesterday to ship (and supposedly is arriving today - hurrah for online up-to-the-minute package tracking!). At first, I was cynical and gave a lot of weight to the negative Read More...
Joel Spolsky's latest article
Is a nice read , covering a lot of interesting topics, some of the more meaningful points as I see them: The most valuable course he ever took was the one he dropped after one lecture. It was valuable because it convinced him he shouldn't go to grad school Read More...
The drive behind features
You know how there's a warning tag on hairdryers that says not to use it while showering? I've always figured that the reason for those stupid warnings is that someone somewhere did use it while showering, and then the relatives of the deceased then sued Read More...
How to determine if your users are satisfied
Well, I'll tell you one way to not do it, which is to measure against user expectations without any sort of normalization or attempt to figure out what those expectations are. Take for example this survey from a hotel I stayed at this past weekend: As Read More...
What is the sense of simplicity?
A coworker recently forwarded around this article from the New Yorker that talks about feature creep and consumer behavior: You might think, then, that companies could avoid feature creep by just paying attention to what customers really want. But that’s Read More...
Motivations & assumptions
So last year, LisaB rolled out the "myMicrosoft" initiative, and over the last year the various improvements have been rolled out (I don't even like coffee but man those machines make goo oooo od hot chocolate), including upgrades to many of our conference Read More...
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