Jens Trier Rasmussen : Enterprise Voice

Missed Called Notifications

jenstrier — Thu, 29 May 2008 11:55:00 GMT

As a user of OCS 2007 you have the ability to receive Missed Call Notifications. How the Missed Call Notification is generated depends on the configuration of the user in question. Let's examine the different options. Enterprise Voice with Exchange 2007...(read more)

How to implement Enterprise Voice in a non-DID scenario?

jenstrier — Tue, 29 Jan 2008 16:31:27 GMT

When implementing Enterprise Voice in OCS 2007 the assumption is that each user homed on OCS will have his/her own dedicated phone number directly reachable from the PSTN, a so called Direct Inward Dialing (DID) or Direct Dial-In (DDI). It is the DID...(read more)

UC OIP January 2008 Update

jenstrier — Mon, 28 Jan 2008 12:22:45 GMT

In case you haven't seen it the UC OIP web site has been updated with the January 2008 status http://technet.microsoft.com/en-us/office/bb735838.aspx . There is now one IP-PBX vendor qualified for Dual Forking with RCC....(read more)

How are phone normalization rules updated on the client?

jenstrier — Sat, 15 Dec 2007 00:28:34 GMT

Phone normalization rules in OCS 2007 are stored in Active Directory and can be manipulated using Enterprise Voice Route Helper and the OCS 2007 Administration MMC snap-in. The rules are not only used on the OCS server, but they are also downloaded to...(read more)

How to have fault-tolerant routes to PSTN/PBX?

jenstrier — Fri, 14 Dec 2007 21:57:43 GMT

In OCS 2007 we use the Mediation Server role as the routing end-point for voice calls going outside the OCS environment, ie. to the PSTN or to a PBX. For more information about voice in OCS 2007 see here . When routing to PSTN/PBX you sometimes would...(read more)

Why is my device optimized for Office Communicator 2007 not showing my presence state or reacting on HID commands?

jenstrier — Sun, 11 Nov 2007 15:32:15 GMT

On http://www.microsoft.com/uc/partners_hardware.mspx you will find a number of devices, which have been optimized for Office Communicator 2007. Being optimized for Office Communicator 2007 means that the device implements a number of features, including wide band audio, presence state icon and Human Interface Devices (HID) commands like mute, speaker phone, off-hook etc.

However, even if the device you are using implements these features, they might not work for you when using Office Communicator 2007. The reason is most likely that you are not enabled for Enterprise Voice in OCS 2007.

As a user you can easily check, if you are enabled for Enterprise Voice. If you are enabled for Enterprise Voice your Office Communicator 2007 UI will show the Call Forwarding button as highlighted with yellow in this screen shot