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January 2009 - Posts

Product knowledge in management packs

Posted Monday, January 12, 2009 1:37 PM by Jeanie Decker
Some components of management packs include product knowledge , which is just information provided by the MP author (as compared to company knowledge which is information provided by the user in their own copy of the MP). We're working on internal guidelines Read More...
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Writing good technical documentation, part 1

Posted Tuesday, January 06, 2009 10:40 PM by Jeanie Decker
A recent comment by "BPM software" suggested that I write about best practices for writing technical documentation. I thought about it for awhile and decided I couldn't really do it justice in one post - hence, "part 1". I'll begin by plagiarizing myself Read More...
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