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March 2006 - Posts

Microsoft Research and the first smiley

Posted Thursday, March 30, 2006 11:08 AM by Jeanie Decker
If I waited until Saturday (April 1) to post this, you might wonder if it was a joke. It's not. The invention of the smiley. Read More...
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Service Quality Monitoring, E.T., and Cary Grant

Posted Wednesday, March 29, 2006 7:40 PM by Jeanie Decker
Listening to a presentation on Service Quality Monitoring (SQM), also known as Opt-In Customer Experience Improvement Program (CEIP) , the phrase "phone-home technology" caught my attention. It reminded me of the old AT&T commercials reminding people Read More...
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IT pros - how do you use worksheets

Posted Tuesday, March 28, 2006 10:08 AM by Jeanie Decker
If you've ever used any product documentation that included worksheets , checklists , or other job aids , I'd appreciate your input on two questions. How do you actually use those job aids? And how would you like to be able to use them? For example... Read More...
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Our team motto

Posted Thursday, March 23, 2006 11:00 AM by Jeanie Decker
Every team should have a motto, and we've chosen ours . Deb, our content lead, got us each a bumper sticker of our new motto to display proudly. I'm just tickled by it . Read More...
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From list to diagram: modeling workflow

Posted Tuesday, March 21, 2006 2:53 PM by Jeanie Decker
This week's lesson in the managing content projects class was on modeling workflows. Quite timely too, since I had offered to diagram a process for writing chapters that I hadn't gotten around to doing. It was a fun exercise. We started by writing out Read More...
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Metrics for content development

Posted Sunday, March 19, 2006 11:30 AM by Jeanie Decker
First off, notice how I used "content development" rather than "writing content"? The reason is that writing is really just a portion of the task, and it's important to stand your ground on that. Otherwise, non-writers will scoff at your metrics. "An Read More...
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DPM and Single Instance Store (SIS)

Posted Thursday, March 16, 2006 9:40 AM by Jeanie Decker
The Single Instance Store (SIS) feature is useful for optimizing storage space, particularly for a server storing Remote Installation Services (RIS) images . But you do not want to enable SIS on your DPM server. Really you don't. This isn't news, but Read More...
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Hotfixes on the DPM Server

Posted Monday, March 13, 2006 7:21 AM by Jeanie Decker
Question: How do I identify which DPM hotfixes or service packs are installed on my DPM server? Answer: Hotfixes and service packs for DPM will be listed in Add or Remove Programs , just like those for the operating system. Read More...
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Data Protection Manager and time zones

Posted Wednesday, March 08, 2006 7:41 AM by Jeanie Decker
The question: Is the time of a shadow copy the time on the file server or the DPM server? The answer: You may have noticed this section in the Operations Guide ... DPM automatically schedules synchronization and shadow copy jobs in the time zone of the Read More...
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Customizing a scheduled disk cleanup task

Posted Tuesday, March 07, 2006 8:52 AM by Jeanie Decker
I've been waiting a week for Ed Bott to follow up on scheduling disk cleanup with the instructions for customizing the disk cleanup options in the scheduled task. It's not difficult to customize the options, as he explains it, but it's rather obscure. Read More...
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TechFest 2006: What I Saw

Posted Thursday, March 02, 2006 7:22 PM by Jeanie Decker
Going to Microsoft's TechFest is a sure way to revive my thrill at working here. Picture it: the huge rooms in the conference center filled from wall to wall with booths of brilliance. (Most of the ideas and inventions seem brilliant to me. And those Read More...
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Feature comparison chart for R2

Posted Thursday, March 02, 2006 8:19 AM by Jeanie Decker
Kevin Remde (Full of I.T.) brings to our attention a great quick-reference chart of Windows Server 2003 features , comparing SP1 to R2 for each edition. I like this approach, and I agree with Kevin that "All of our products need a page like this, and Read More...
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