Feedback on Hot-Fix KB articles' comments
Hi Everyone,
These days we reviewed the readers' comments on most Windows Client/Server and SQL server related hot-fix KB articles. We noticed that most users' concerns are focus on following two points:
1. For Hot-fix itself:
· Do not know how to download the hot-fix;
In fact, there is an easy way to get the fix from Microsoft. Tony had posted a blog to explain this method. You can refer the post:
http://blogs.technet.com/hot/archive/2008/01/03/hotfix-online-submission-a-easy-way-to-get-the-fix-from-microsoft.aspx
· Cannot apply to the system because of the OS version;
The OS version may be a headache for normal readers. Here I had post a blog to introduce how to determine whether the system is a 32-bit or 64-bit version of Windows. You can see details here:
http://blogs.technet.com/hot/archive/2008/01/28/methods-to-determine-whether-the-system-is-a-32-bit-or-64-bit-version-of-windows.aspx
· After apply the fix, it does not work or does not resolve the issue or new issue occurs;
This may be caused by various reasons. Frankly speaking, a hot-fix is intend to resolve a specific issue, so please be careful and ensure that the issue you are encountering is described in this article, and then apply the hot-fix.
2. For KB articles:
· The symptom section is not very clear, need example and exact error code although the scenario is describe clearly;
Sure, we will continue to improve the KB articles' quality to make the issues mentioned in the articles are more clear/correct/accurate. Thanks for the comments.
I believe, your comments can help us improve the KB articles quality and make the hot-fix more valuable. We are very glad to hear from you.
Regards,
Content Team
