Unnecessary authentication

After a long time I called up my share broker customer support. They are India’s one of the best and biggest broker.

I was greeted with an automated message “please dial your customer id”. I did. And then “please enter your PIN”. I did. And then comes the automated message – “this service is available only between 10AM -6PM”

Bulldung. If they service is not available why ask for user id and PIN. Why increase attack surface unnecessarily??

Comment Notification

If you would like to receive an email when updates are made to this post, please register here

Subscribe to this post's comments using RSS