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Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

clip_image002A computer that is running Windows XP cannot detect a USB flash drive, an Apple iPod, or an external hard disk drive

We just released another Fix it Knowledge Base (KB) article. This Fix it addresses the following scenario:

You attach a USB-based device to a computer that is running Windows XP. Then, you try to scan for hardware devices. However, the computer does not detect the attached device, and you do not see the device in the My Computer folder.

Published Wednesday, April 22, 2009 10:00 PM by davecal_ms
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# Topics about Microsoft » Microsoft Fix it BLOG : Microsoft Fix it Solution to delete lower …

# C:\Windows\SYSTEM32\DRIVERS\M5633.bin

Friday, April 24, 2009 12:35 PM by Nora

C:\Windows\SYSTEM32\DRIVERS\M5633.bin

C:\WINDOWS|SYSTEM32\DRIVERS\VNic.sys

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Monday, April 27, 2009 2:50 PM by Joe

After running this fix and rebooting, I was prompted to install generic volumes.  My EISA Configuration and System restore partitions are now visible partitions with drive letters.  I don't want these to be shown. How can I undo this?

This didn't help my ipod USB issue.  The ipod gets disconnected after syncing (drive letter disappears) along device is still attached.

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Tuesday, April 28, 2009 8:52 AM by Aaron

I try to connect my Ipod touch and it is not being recognized by the USB port or iTunes. Other items (camera, microphone) work fine. I tried to run the link and the computer comes back and saya link will not fix my computer? Please assist, all ipod devices will not work?

Thx

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Tuesday, April 28, 2009 9:22 AM by Jayant Chaudhary

I have XP SP3, and when I run this tool, the output shows "This 'Fixt it' does not apply to your system."

Any idea what could be the reason?

Also, the issue still exists.

HELP!!

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Sunday, May 03, 2009 10:32 PM by angry

I have the same problem as Joe. Now I have local discs showing for some reason????  And the problem was not fixed either.

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Friday, May 08, 2009 2:30 PM by John Noons

Same problem as Jayant in that the fix doesn't work.

One thing that hasn't been mentioned is something I found out; My USB 1.0 devices still work. I have an old USB drive that still works and anything that seems to be able to work as a USB 1.0 and a USB 2.0 is working, but only as a USB 1.0. Nothing purely USB 2.0 works anymore.

My problem occurred during use. The computer seemed to freeze and the cursor disappeared. After a while, I hard booted the computer to find myself in the current predicament.

Anyone got any ideas, as I'm losing patience with this whole thing.

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Sunday, May 10, 2009 7:00 AM by alistair

obviopusly a common problem that nobody appears able to fix - have gone through all of apple and ms troubleshooting to nno avail

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Monday, May 11, 2009 2:54 PM by dan

Hej Fixit Blog, I have joe's problem. My system restore partition is now visible as a separate drive which is no help and I still can't find my USB drive.

How can I undo this?

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Sunday, May 17, 2009 5:21 PM by jackie

I also have an ipod w/ dock connector that isn't recognized by itunes or my computer.I installed a new battery and restored to factory settings. Now all I get is an icon showing the dock connector end of the apple usb cord and an arrow. The "fix" said that it didn't apply to my computer!I have removed & downloaded itunes, rebooted, stood on my head! Help! How can I resume use of my ipod?

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Thursday, May 21, 2009 8:46 AM by MAP

After I ran the program, I am not able to see the drive letter for my C drive in disk management screen.I can see correct drive letter in windows explorer.

What happened. ?? what do i need to get back the drive letter/volume name.

My problem was not fixed with the fixit program.. maybe it has to do with jumper settings

# USB not detected - Microsoft support no help

Friday, May 22, 2009 6:11 PM by J.B.

I have done the following to fix the problem and nothing seems to work.

Upgraded BIOS

Upgraded chipset

Installed service pak 3

Unintalled USB ports in Device Mgr/Hardware

Attempted registry changes using hotfix - like one of the individuals listed above, it said "This Fixit does not apply to your system"  I am running XP Professional.

The USB ports do not appear in "My computer" along with hard drive partitions e.g., C:, D: , CD or DVD drives.

The "ta dum" sound that you hear when removing a USB ported device is not present at all.

The icon that is in the lower right areas that says "SAFE TO REMOVE HARDWARD" is gone.

Microsoft technicans do not appear to have a fix for this.  I paid $59 and can't get them to call me back.  I have sent emails trying to get them to call me back, to no avail.

Any suggestions?  There should be a USB reset fix somewhere.

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Friday, May 22, 2009 7:34 PM by cal

I try to connect my Ipod nano and it is not being recognized by the USB port or iTunes. Other items (web-camera, microphone, printer) work fine. I tried to run the link and the computer comes back and saying link will not fix my computer? Please assist, all ipod devices will not work?

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Friday, May 22, 2009 7:36 PM by cal

I try to connect my Ipod nano and it is not being recognized by the USB port or iTunes. Other items (web-camera, microphone, printer) work fine. I tried to run the link and the computer comes back and saying link will not fix my computer? Please assist, all ipod devices will not work?

can you help?????

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Tuesday, May 26, 2009 5:15 PM by Grathú

Hi Guy's, ran the fixit link and it appears to have fixed (no pun...) the problem 100%. I'm running a dell dim' 2300 with XP Home SP3, all usb's attached fired up as they should, :-)

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Friday, May 29, 2009 7:53 AM by josephine norman

window problem with code CS5C3TKR

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Thursday, June 04, 2009 10:16 AM by Rob

I ran this Fix It and my Fujitsu laptop will no longer boot. The Windows boot sequence starts and then I get a quick blue screen flash and then a hard restart.

It's going to be a long day.

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Thursday, June 04, 2009 10:18 AM by Rob

Even Safe mode would not boot.

Fortunately "Boot Last Known Good" did work.

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Wednesday, June 10, 2009 2:22 PM by Will

I've tried all those things. Even tried using the code OxOOOO blah de blah to try and knock some sense into my PC. Then I got folk like REG Cure trying to hawk me their wares. I still can't get my girlie ipod shuffle to work or memory stick. The PC recognises all other hardware like my camera and older memory stick but not the new one or ipod. Help

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Friday, June 12, 2009 12:36 PM by phyllis abrbaria

i have a ipod ,i think it apple i'm not sure , i would like to dowm load music that is christion and sprit songs . also, dod i download the right thing?

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Tuesday, June 16, 2009 6:37 AM by Ian

Didn't work for me. None of my USB ports are working. Seems to have happened after I attached my iPhone. Tech looked at it and tried it with flash disk, which worked. Got PC home. Now I have no USB devices connected but still get the message"usb device not recognised"! Have deleted the USB's from PC and allowed PC to find them after shutdown. Still the same.

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Wednesday, June 17, 2009 8:52 AM by Julie

I downloaded the fixit for not recognizing a usb device and I cannot get into safemode, last working windows xp. I get to the sign in and click start and all it does is log me off. Help!!!

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Wednesday, June 17, 2009 8:54 AM by Julie

I downloaded the fixit for not recognizing a usb device and I cannot get into safemode, last working windows xp. I get to the sign in and click start and all it does is log me off. Help!!!

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Friday, June 19, 2009 1:29 PM by John

I no nothing about a computer, I bought a camra tried to down load pictures to the computer. the PC reconised the new hardware but siad it could not help as it could not find software for it. It should of reconized it as a dick drive. So I check it on the family computer and it work fine. So I got my XP start-up disc, it said to run an upgrade report. When I did I got can not upgrade because missing E:\i386\winnTupG\NETUPGRD.Dll.

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Friday, June 19, 2009 7:53 PM by Mel

Doing this all I could not use my keyboard or mouse anymore after I booted.  I had to reinstall the operating system.  This just made things worse and wasted my time.

# The USB drive is still not working for Ipod

Monday, June 22, 2009 2:58 PM by James

I would like to know why it dosn't. It used to for the better part.. every since Ipod came out I'm sure.. now It's not? -- What did you do now....

Your meant to give customers satisfaction, not annoy them to change to your newer platforms, because Gates' 10 story high mansion isn't big enough yet...

What.. did he not have enough to build himself a few more stadiums and private pool clubs..

Stop beign stupid and send us an update to downgrade our systems for Microsofts lastes c*ck up..

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Monday, June 22, 2009 9:22 PM by Susie Plaisted

I get a blue screen whenever I put a flashdrive in but everything else is ok I did this delete lower and upper filters of USB If theis doesn't work waht do I do next.

Any help would be greratly appreciated.

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Tuesday, June 23, 2009 8:58 PM by Carol Scott

My iPod nano will no longer connect to iTunes.  I have tried manually restoring it several times and even tried thru iTunes but I get errors that say "unknown error (1415) the iPod could not be restored".  My husband has a shuffle and he does not have problems.  I have tried the Delete lower & upper thing but that did not work.  Now I cannot update my iTunes with the new version.  I need help please!!  I do not have a URL address so I entered my email address.

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Sunday, June 28, 2009 12:30 PM by rajesh

can please any one give the solution for the above all.

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Tuesday, July 07, 2009 7:25 AM by jaatwat

How can so many people have this problem, and Microsoft remains unresponsive? It's not like they're the only OS out there. Come on, Microsoft, give us a break and a patch that works, now!

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Sunday, July 12, 2009 6:05 PM by Zeba

Same problem as everyone else. Did not solve the problem and left behind an addition local disk, that I don't know how to get rid of

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Tuesday, July 14, 2009 8:16 PM by Fanny Funny

Hey! I join this club. Fooling around with all advice & instructions, fix it for you, window update, update driver.. Of course, ntohing solve my problems. I can't even print.

# re: Microsoft Fix it Solution to delete lower & upper filters for USB or external hard disk drive is Live!

Friday, August 07, 2009 1:22 AM by DVD To Blackberry Converter

dear devecal,

You can save it to a disc or USB drive on one machine and run it on the other

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