Unified Communications News Tips and Tricks : OCS front end service fails to start after KB967831

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OCS front end service fails to start after KB967831

KB967831 patch will try to update OCS and afterwards will try to start RtcQmsAgent (aka Monitoring Agent)

If you dont use or configure this service it will never start, causing the rollback of the patch and with it the failure of the frontend service.

So just install MS messaging queue services (ServerManagerCmd -i MSMQ-Services) and MS messaging queue server (ServerManagerCmd -i MSMQ-Server) and reapply the patch that will apply with success since now he is able to start Monitoring Agent Service.

Posted: Thursday, May 21, 2009 10:51 AM by David Figueiredo

Filed under: OCS, KB967831

Comments

Gus said:

I guess I'm not sure why Microsoft doesn't have a mechanism that checks to see if MSMQ is installed on the front end server or not.

Should also have something on the http://support.microsoft.com/kb/967831 web site that says to install MSMQ first.

# May 29, 2009 12:20 PM

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