'Requesting data from the Exchange server...' or 'Outlook is trying to retrieve data…' client messages

Exchange - The Blog — Wed, 25 May 2005 23:40:53 GMT

re: 'Requesting data from the Exchange server...' or 'Outlook is trying to retrieve data…' client messages

Michel — Thu, 26 May 2005 09:33:25 GMT

I read in similar discussions that you can tell from the popup and the servername if your issue is AD (GC) related or not.

A servername in the FQDN format would indicate AD/GC problems. With a NETBIOS name the Exchange box itself is the most likely cause.

Can you confirm these assumptions?

OT: Look for bug submittal form/email address for Exchange OWA

Daniel Bartlett — Thu, 26 May 2005 12:15:25 GMT

Hi there, Sorry this is completely off topic.
I've been trying to find an email address or a web form to submit an issue we are having with OWA on Exchange 2003. Simply put emails with subjectlines that contain accented characters are unviewable via the web. The URL escaping for the accented character means that it is 2 % encodings. Meaning when the server decodes the subject line submitted it does not find the mail. The mails in question are viewable via Outlook fine.

Cheers,
Dan.

re: 'Requesting data from the Exchange server...' or 'Outlook is trying to retrieve data…' client messages

Rahul — Thu, 26 May 2005 16:36:47 GMT

Just the same pop-up would appear on all the clients [Outlook 2003], found that the issue was also related to:

1. Exchange Server NIC was at "Auto Detect".
2. Event 9548 [Missing MasterAccountSID], ran NoMas and cleared 'em.

Rahul

re: 'Requesting data from the Exchange server...' or 'Outlook is trying to retrieve data…' client messages

Exchange — Thu, 26 May 2005 19:18:07 GMT

Michael,

It is not that simple anymore... FQDN could be both Exchange (with OL 2003 client) or a DC/GC. On the other hand, if you have name resolution issues, it is possible that you see short name of the DC/GC too. It's really figuring out what that name is that OL client is poping up that will get you places.

re: 'Requesting data from the Exchange server...' or 'Outlook is trying to retrieve data…' client messages

Exchange — Thu, 26 May 2005 19:22:15 GMT

Daniel Bartlett,

You might have better luck discussing this in our Exchange newsgroups:

http://www.microsoft.com/communities/newsgroups/default.mspx

Weekend reading

subject: exchange — Fri, 27 May 2005 10:33:24 GMT

re: 'Requesting data from the Exchange server...' or 'Outlook is trying to retrieve data…' client messages

M3TG — Thu, 09 Jun 2005 20:39:02 GMT

Hey Nino,
Thanks for the article. I noticed that you stated that the rule regarding FQDN versus Netbios name is "not that simple anymore". Does that mean something changed in OL2k3? Let me know.

re: 'Requesting data from the Exchange server...' or 'Outlook is trying to retrieve data…' client messages

Exchange — Thu, 09 Jun 2005 23:39:40 GMT

M3TG :)

Yes - things have changed a bit with OL2003... that's because if you go and look at your OL profile, the Exchange server name is now actually stored in the FQDN form, not the Netbios name form anymore...

Additionally, name resolution problems can cause your problems that when you would WANT to see the FQDN instead of Netbios - you do not - so the length/format of the name in the popup by itself is not a "foolproof" indicator.