Bill Long's Bio
I started at Microsoft in 1997 supporting Exchange 4.0 and 5.0 on the deep night shift. I continued working nights for four years, which gave me a heavy focus on disaster recovery and SMTP mailflow issues. In 2001 I moved to a daytime shift as a Problem Control SE (Support Engineer), which is a position with a heavy focus on complex troubleshooting, though I also get to do some debugging and some coding of my own. These days I rarely see a disaster recovery case anymore, and my focus has changed to the recipient update service and issues with public folder replication. Last year I wrote the PFDavAdmin tool, which is basically a replacement for the old pfinfo/pfadmin tools, and continue to update it as time allows (feedback is welcome). I have no formal education in computers (or anything else for that matter), but I've been a computer geek forever.
