http://blogs.technet.com/ewan/archive/2009/02/25/lessons-of-over-promise-under-deliver.aspxUPDATE: 28/2/09 Just got an email from the general manager of the restaurant (after my message back to them), graciously admitting to “ what can only be described as a complete failure of our internal system ”, which has led to the entire team gettingen-GBCommunityServer 2.1 SP1 (Build: 61025.2)http://blogs.technet.com/ewan/archive/2009/02/25/lessons-of-over-promise-under-deliver.aspx#3206738Thu, 26 Feb 2009 00:12:40 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:3206738Marc<p>Ewan, I am completely in agreement with you on this. This sounds just like Sprint customer service. I have multiple issues with them and get in touch with their executive level customer service at Dan@sprint.com. I speak with a person at this level who is basically god within Sprint and changes everything I need done, but when I broach the subject of them actually fixing the customer service, my main reason for contacting them, I get an &quot;Oh, we're aware of it and are inprocess of rectifying the issues.&quot; I suggested Dan Hesse get a Sprint phone under an assumed name and then deal with his own company's customer service and see how quickly things would change. </p> <p>I guess it's too hard for the people on the business side to step over into customer's shoes and see how their business treats their customers. Might have a profound effect on their perception of how efficient their business is!</p>