Internet connection does not work after the windows updates.
ISSUE : Internet connection does not work after the windows updates.
CAUSE : If customer has Zone Alarm product installed on the system, it is causing the issue.
RESOLUTION : Workaround from Zone alarm site. http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html
|
Workaround to Sudden Loss of Internet Access Problem |
|
|
|
|
|
Overview : Microsoft Update KB951748 is known to cause loss of internet access for ZoneAlarm users on Windows XP/2000. Windows Vista users are not affected. |
|
Impact : Sudden loss of internet access |
|
Platforms Affected : ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus, ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite |
|
Recommended Actions -
Download and install the latest versions which solve the loss of internet access problem here:
ZoneAlarm Internet Security Suite
ZoneAlarm Pro
ZoneAlarm Antivirus
ZoneAlarm Anti-Spyware
ZoneAlarm Basic Firewall
- or follow the directions below.
Option 1: Move Internet Zone slider to Medium
- Navigate to the "ZoneAlarm Firewall" panel
- Click on the "Firewall" tab
- Move the "Internet Zone" slider to medium
Option 2: Uninstall the hotfix
- Click the "Start Menu"
- Click "Control Panel", or click "Settings" then "Control Panel"
- Click on "Add or Remove Programs"
- On the top of the add/remove programs dialog box, you should see a checkbox that says "show updates". Select this checkbox
- Scroll down until you see "Security update for Windows (KB951748)"
- Click "Remove" to uninstall the hotfix
|
