Improving your SLA's
I noticed that there's a new Webcast recording by our internal IT team. How Microsoft IT monitors and manages the Messaging infrastructure as a service. It's a topic I get drawn into quite a bit. I was presenting at an eema Special interest group on Thursday, and the coffee time conversation veered round to how to keep the SLA above 4 9's availability (less than 8 hours unplanned downtime per year). Some of this is down to how we've optimised our infrastructure internally (I'd blogged about this the other week) and some of it is down to how we manage the infrastructure we have. I've been in the room where we do this in Redmond. It's quite a spooky place, quite dark, with an eerie green glow from the projections on the walls showing how MOM is reporting the server health across the world (Green is good by the way). There's hardly anyone in the room too, as the proactive way that MOM manages things means that we need less people there... So spooky, green and dark means all is well.
So different from the chaos that I'm used to in the IT department with people running around firefighting problems as they occur. So have a look at the Webcast to get a few tips on how we achieve this Zen like calm, and think about trialling MOM (evaluate it here...) to give you that green glow of health...
