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<?xml-stylesheet type="text/xsl" href="http://blogs.technet.com/utility/FeedStylesheets/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>My Thoughts ... : Support</title><link>http://blogs.technet.com/donniew/archive/tags/Support/default.aspx</link><description>Tags: Support</description><dc:language>en-US</dc:language><generator>CommunityServer 2.1 SP1 (Build: 61025.2)</generator><item><title>Microsoft More Reliable for the Enterprise in Update Services</title><link>http://blogs.technet.com/donniew/archive/2008/07/11/microsoft-more-reliable-for-the-enterprise-in-update-services.aspx</link><pubDate>Fri, 11 Jul 2008 23:30:24 GMT</pubDate><guid isPermaLink="false">d5e57398-b9ef-4490-9955-07cbb4e4a80d:3087518</guid><dc:creator>Donnie Wilemon</dc:creator><slash:comments>0</slash:comments><comments>http://blogs.technet.com/donniew/comments/3087518.aspx</comments><wfw:commentRss>http://blogs.technet.com/donniew/commentrss.aspx?PostID=3087518</wfw:commentRss><description>&lt;p&gt;&lt;a href="http://blogs.technet.com/blogfiles/donniew/WindowsLiveWriter/MicrosoftMoreReliablefortheEnterpriseinU_DA0E/image_2.png"&gt;&lt;img style="border-right: 0px; border-top: 0px; border-left: 0px; border-bottom: 0px" height="173" alt="image" src="http://blogs.technet.com/blogfiles/donniew/WindowsLiveWriter/MicrosoftMoreReliablefortheEnterpriseinU_DA0E/image_thumb.png" width="244" border="0" /&gt;&lt;/a&gt; &lt;/p&gt;  &lt;p&gt;A company that measures Internet service reliability has given &lt;strong&gt;Microsoft the top score&lt;/strong&gt; in a test of operating system update services. &lt;/p&gt;  &lt;p&gt;Microsoft's Windows Update was available 100 percent of the second quarter of 2008, &lt;a href="http://royal.pingdom.com/?p=319"&gt;Pingdom said in a blog posting Friday&lt;/a&gt;. Apple's service was down 2 hours and 34 minutes, with 99.9 percent uptime, and Canonical's Ubuntu version of Linux was down 1 day, 5 hours, and 45 minutes, for 98.64 percent uptime. &lt;/p&gt;  &lt;p&gt;&amp;gt;&amp;gt; &amp;quot;&lt;u&gt;Microsoft wins this one hands down&lt;/u&gt;,&amp;quot; Pingdom said. &lt;/p&gt;  &lt;p&gt;&lt;em&gt;The company tested the three services every five minutes. &lt;/em&gt;&lt;/p&gt;&lt;img src="http://blogs.technet.com/aggbug.aspx?PostID=3087518" width="1" height="1"&gt;</description><category domain="http://blogs.technet.com/donniew/archive/tags/Support/default.aspx">Support</category><category domain="http://blogs.technet.com/donniew/archive/tags/Business/default.aspx">Business</category><category domain="http://blogs.technet.com/donniew/archive/tags/Security/default.aspx">Security</category></item><item><title>How long is it supported by Microsoft ?</title><link>http://blogs.technet.com/donniew/archive/2008/06/06/how-long-is-it-supported-by-microsoft.aspx</link><pubDate>Fri, 06 Jun 2008 23:36:22 GMT</pubDate><guid isPermaLink="false">d5e57398-b9ef-4490-9955-07cbb4e4a80d:3067194</guid><dc:creator>Donnie Wilemon</dc:creator><slash:comments>0</slash:comments><comments>http://blogs.technet.com/donniew/comments/3067194.aspx</comments><wfw:commentRss>http://blogs.technet.com/donniew/commentrss.aspx?PostID=3067194</wfw:commentRss><description>&lt;p&gt;&lt;a href="http://blogs.technet.com/blogfiles/donniew/WindowsLiveWriter/HowlongisitsupportedbyMicrosoft_DB74/image_2.png"&gt;&lt;img style="border-right: 0px; border-top: 0px; border-left: 0px; border-bottom: 0px" height="163" alt="Microsoft Lifecycle Info for Business &amp;amp; Development Software" src="http://blogs.technet.com/blogfiles/donniew/WindowsLiveWriter/HowlongisitsupportedbyMicrosoft_DB74/image_thumb.png" width="244" border="0" /&gt;&lt;/a&gt; &lt;/p&gt;  &lt;p&gt;I get this question routinely from customers ... with &amp;quot;it&amp;quot; being whatever product or solution is in question (Office 97, Windows XP, SQL Server 2003, etc). We have a great site at &lt;a href="http://www.microsoft.com/lifecycle" target="_blank"&gt;Microsoft Lifecycle Support Policy&lt;/a&gt; that explains the support schedule around just about any product, including information around the various &amp;quot;phases&amp;quot; of support begin and end.&lt;/p&gt;  &lt;p&gt;The Microsoft Support Lifecycle policy provides consistent and predictable guidelines for product support availability when a product releases and throughout that product&amp;#8217;s life. By    &lt;br /&gt;understanding the product support available, customers are better able to maximize the management of their IT investments and strategically plan for a successful IT future.&lt;/p&gt;&lt;img src="http://blogs.technet.com/aggbug.aspx?PostID=3067194" width="1" height="1"&gt;</description><category domain="http://blogs.technet.com/donniew/archive/tags/Support/default.aspx">Support</category><category domain="http://blogs.technet.com/donniew/archive/tags/Business/default.aspx">Business</category></item></channel></rss>