Your 3G iPhone Is Broken - Do You Care ?
I thought this story on MSNBC was very interesting ... more proof about the growing issues Apple is dealing with around quality, technical issues, and customer satisfaction. It's so fascinating to see how the media continues to treat Apple with kid gloves by turning what would otherwise be very negative press for any other company, especially Microsoft, and spin it to something positive in regard to their "fanboy" base. As you can no doubt tell from my previous postings, I am ready for some "reality reporting" for Apple ... Yes, I understand what they do well and I am more than ready to admit that - but when they do some of the same things that other tech companies get crucified for in the press, I think they should be exposed and treated in the same manner.
"Such a string of mishaps and missteps might throw another electronics company into crisis. But of course, Apple Inc. isn't just another electronics company." ... This is exactly what I'm talking about ! I would ask this author for an explanation of just why Apple isn't just another electronics company. When they screw something up, they should be called on it roundly - even more so considering how the media has gushed over everything they've done for the last several years regardless of how truly innovative it was (or not).
"There was no going back at that point, but after I sold it, I quickly started to regret it," he said. Bruce's complaints echo countless Web forum posts: The device gets uncomfortably warm. Programs crash. And it so seldom connects to AT&T's speedier third-generation, or 3G, data network that Bruce carries the iPhone around with 3G turned off." ... Another quote from a devoted Apple fanboy. The device gets warm. It crashes constantly. It never connects to the 3G network (which was supposed to be the entire reason for the second iPhone release). Yet why isn't there some sort of outcry in the media to begin to paint Apple as a dismal failure with this release at least technically ? This article was buried 10 headlines deep on MSNBC.
This article also contains complaints about Macbook Airs getting too warm and other issues (iTunes, etc). That said, every tech company has issues with releases ... but everyone should be held to at least similar standards by at least the same media that routinely criticizes other companies. Apple's response to this article ?
"Apple, which declined to comment for this story, said little as complaints rolled in, then released a software fix it said would improve the device's ability to connect to 3G networks. Since then, users on various sites have reported no improvement."
Must be nice.
