OCS 2007 R2 et CRM

Exemple d'intégration Office Communication Server et CRM

Microsoft Dynamics CRM France — Tue, 07 Apr 2009 13:52:15 GMT

Voici un exemple assez bluffant d'intégration entre OCS et CRM. Damien Caro vous présente sur son blog

re: OCS 2007 R2 et CRM

ramzi — Thu, 25 Jun 2009 16:42:47 GMT

hi, i have a problem to install the agent communications panel.

after instaling all certificates i browse Agentcommunications/Microsoft.agentcommunicationPanel.xpad and the 60344KB are downloaded.

The crm now is opened without agent communication panel what can i do to show it ?

re: OCS 2007 R2 et CRM

dcaro — Sun, 28 Jun 2009 20:12:18 GMT

Hello Ramzi,

your issue may find its roots in various areas. One of them is that the xbap is not allowed to be runed in the browser, or you do not have the proper version of the framework installed on the client (.Net 3.5 SP1 is the minimum required) or there is an issue with the certificate trust on the client.

You can start a logging trace on the client by appending "?verboselogging=true" at the end of the URL you use to access the ACP.

Hope this help.

Best regards,

Damien Caro

re: OCS 2007 R2 et CRM

CTI — Thu, 17 Sep 2009 11:16:55 GMT

Hi,

Is it possible to use this agent or anythingelse with another CRM ??

Thanks

re: OCS 2007 R2 et CRM

dcaro — Mon, 21 Sep 2009 01:00:10 GMT

Hello,

the ACP as it is called (Agent Communication Panel) has been developped specifically for OCS 2007 R2 and Microsoft CRM, it uses the public API from both sides.

So to my knowledege, il is not possible to use the agent with something else than the CRM.

Best regards,

Damien Caro