BAI day 2
Day 2 kicked off with a talk by the CEO of WAMU, Kerri Killinger, discussing innovation at Wamu. From the sound of it, a fun culture, enhanced by encouraging ideas from the ground up, input to an innovation portal, and assigning these ideas to functional areas to see if they can be implemented,with a reward program for adopted ideas. He also mentioned that they had tried innovation by exec committee and it failed. Lessons to be adopted ...
On to the partner pavilion..many solutions to be had there, as well as a plethora of ATM vendors, and check input devices...
On to the more novel areas-
Level5 www.level5.com is a retail bank strategy and branch construction company looking to do novel things in the branch design space. Hadn't heard of Surface yet..now they have :).
GMT/Meta caught my eye for the biggest cost savings opportunity available. Their solution pulls in transaction data for either branch or back office processing and time slices it to correlate to employee schedules. The Meta module snaps in for a scientific correlation of the transaction flow data to available employee times to return ideal employee schedules based on employee availability input this can then be tweaked as needed by branch or office managers for schedule publishing. A neat partner add in takes video of teller lines and translates this into customer flow metrics for additional branch scheduling. My own adds would be sending this data to employee Sharepoint intranet sites so they can view and schedule from home, a manager site for the scheduling, and ideally using IM,VOIP, and Back office application web parts in Sharepoint so that home workers can be added into the mix at peak times. See www.gmt.com for the scheduling solution and www.metasoftware.com for the transaction algorithm module addin..
