Troubleshooting Office Communicator Phone Experience (a.k.a. Tanjay) Update Server

LCSKid — Fri, 02 Nov 2007 23:50:43 GMT

I added Chad's blog to my links but I want to be sure you are monitoring it because he is the only other

re: Troubleshooting Office Communicator Phone Experience (a.k.a. Tanjay) Update Server

Alex Hartoch — Mon, 21 Jan 2008 13:13:46 GMT

How do you troubleshoot the Tanjay phones? I've tried to ftp the phone but it's not possible how do I obtain the logs.

Alex

re: Troubleshooting Office Communicator Phone Experience (a.k.a. Tanjay) Update Server

chlacy — Wed, 23 Jan 2008 09:20:43 GMT

Alex,

FTP was removed when the Tanjay hit RTM code. You must have an Update Server in place and from the Tanjay, there is a button to Send Logs to the Update Server.

re: Troubleshooting Office Communicator Phone Experience (a.k.a. Tanjay) Update Server

Lee WH — Mon, 28 Jan 2008 07:25:28 GMT

How do I know that the Tanjay able to connect to the Sharepoint Server to download the cab file? Which of the log shows that the cab file is upload to the tanjay?

re: Troubleshooting Office Communicator Phone Experience (a.k.a. Tanjay) Update Server

chlacy — Tue, 29 Jan 2008 00:57:31 GMT

Lee,

Look in the DOMO log. You should see notifyDiskCleanup() which is hte update process telling DOMO to halt use of the TEMP folder and later you will see a notifyReboot() which is the update process telling DOMO that the download is complete.

re: Troubleshooting Office Communicator Phone Experience (a.k.a. Tanjay) Update Server

Lee WH — Thu, 31 Jan 2008 09:21:58 GMT

Hi chad,

thanks for your reply. but how do you actually copy the domo log file out from the tanjay. my tanjay version is 1.0.199 (1.23).

re: Troubleshooting Office Communicator Phone Experience (a.k.a. Tanjay) Update Server

chlacy — Thu, 31 Jan 2008 10:30:24 GMT

Ah, OK. So that is a pre-RTM version of the Tanjay and with that version you could drop out of the DOMO application to the Windows CE desktop. To do so, go to the four button below the screen and press the first three at the same time. This should take you out of the application. Now you can access the logs which I believe are under \DSK1\logs (sorry, doing it from memory). E-mail me directly and I can provide more details on how to work with this particular build.

re: Troubleshooting Office Communicator Phone Experience (a.k.a. Tanjay) Update Server

hank — Wed, 16 Apr 2008 10:46:22 GMT

In your article you've mention the following URL:

http://sharepointfqdn/ucupdateserver/updates/ucphone/microsoft/cpe/a/enu/cpe/cpe.nbt

Should it not be like the following? :

http://sharepointfqdn/sites/ucupdateserver/updates/ucphone/microsoft/cpe/a/enu/cpe/cpe.nbt

Notice the "sites" in between.

The reason I'm asking is because the second URL with "sites" in between will allow me to download the cpe.nbt file.

Also, i notice that may Tanjay phone is not updating, when checking on the "Log" folder at the sharepoint site, there is no log generated as well. It's like the phone never bother to check for updates at all.

I've got the Update Service and Sharepoint installed. No error has turn up in event log as well.

I wonder is there a way to trace if the Tanjay phone actually request the update at all?

re: Troubleshooting Office Communicator Phone Experience (a.k.a. Tanjay) Update Server

hank — Wed, 16 Apr 2008 10:47:47 GMT

p.s: The Tanjay phone that I'm trying to update is 1.0.199 (1.23)

re: Troubleshooting Office Communicator Phone Experience (a.k.a. Tanjay) Update Server

pixela — Thu, 24 Apr 2008 08:20:58 GMT

hey i'm facing a problem with my tanjay phone as well and my version is 1.0.199(1.23). my setup on the software update server on the ocs box and on the wss is correct, i'm able to download the cat file, but my tanjays are still not updating.

what i notice is that the time on my tanjay is wrong. its not showing the local time, instead its showing time from a different timezone, but im still able to log into ocs from the tanjay and use it.

could that be a problem?

i have however a phone which is update with the previous firmware from a microsoft partner, and when the tanjay switches on it shows 'acquiring ip address', then it says 'contacting time server'.. but on my tanjay it doesn't do that.. is there something wrong either with my tanjay or my whole entire setup is wrong?

thanks.

re: Troubleshooting Office Communicator Phone Experience (a.k.a. Tanjay) Update Server

thumper — Thu, 24 Apr 2008 16:45:35 GMT

According to microsoft PSS, Tanjay firmware prior to 1.0.500 only attempts to update over port 80, not 443. You will have to open port 80 in order to update the software. Once it is up to date, you can close port 80.

re: Troubleshooting Office Communicator Phone Experience (a.k.a. Tanjay) Update Server

Clubber — Wed, 04 Jun 2008 12:46:39 GMT

@ Thumper - So did you change the default URL for your sharepoint site from HTTPS to HTTP?

re: Troubleshooting Office Communicator Phone Experience (a.k.a. Tanjay) Update Server

Adam — Fri, 08 Aug 2008 01:38:46 GMT

So, I figured out I can FTP to my Tanjay (1.0.199 release), can I push out my update to it using FTP so that it will detect my UC Update Server? If so, what is the admin username and password? I did anonymous login and was able to get into see around.

re: Troubleshooting Office Communicator Phone Experience (a.k.a. Tanjay) Update Server

Daniel — Tue, 12 Aug 2008 12:11:49 GMT

Thanks for this tips, but still I'm not finished with Tanjay. I get the update status: 0x0/200. That means for me, that the request is fine, but it doesnt upgrade. In the log I see: POST /RequestHandler/ucdevice.upx - 443 - 192.168.1.100 Microsoft+UCPhone+Device 200 0 0---------- but nothing more after hours. The cab-files are uploaded and downloadable as anonymous from my PC. Any Tips?

Upgrade Tanjay 1.0.199? Yes we can!

Rui Silva - UCspotting — Wed, 19 Nov 2008 02:03:46 GMT

I recently had to upgrade 2 LG-Nortel IP Phone 8540 (aka Tanjay or OCPE) to the latest firmware available:

re: Troubleshooting Office Communicator Phone Experience (a.k.a. Tanjay) Update Server

Marek — Mon, 29 Dec 2008 18:39:00 GMT

Is there any chance to update this device without update server (manual fw update)?

Regards