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Canadian IT Manager's Blog

Broadly connecting Canadian IT managers through career, industry and technology insight.

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Getting Customer Service Right on the Cheap
  Adam Cole (B. Math, I.S.P., ITCP, PMP)     My wife and two young daughters recently took a last minute trip to visit friends in North Carolina. They flew via Southwest Airlines. Southwest was the first (successful) discount airline ,  Read More...
6 Tips for Preparing Today for Landing Your Next Job
Adam Cole (B. Math, I.S.P., ITCP, PMP) Think of these tips as insurance. They'll help you transition to your ideal job when the time comes. As I start my job search and start cranking up the networking, many of the messages from my good friend Nick Corcodilos Read More...
Why it Pays to be a Decent Person
Adam Cole (B. Math, I.S.P., ITCP, PMP) Be decent to other people – always. This cannot be understated. You may have a secure job today but do you know where you will be tomorrow? If you are good to others you will be rewarded when you need it. I was downsized Read More...
Identity Theft at the Office
Adam Cole (B. Math, I.S.P., ITCP, PMP) My previous employer and I recently parted ways. After six plus years with the same company, my personal identify had become grossly comingled with my work identify. My friends, family, and professional colleagues Read More...
Exchange Server Remote Connectivity Analyzer
Hello Canadian IT Manager blog readers! My name is Sasha Krsmanovic. I am the MVP Lead in Canada; you may recall my posts on the Canadian IT Pro blog about the MVP program ( Part 1 , Part 2 ). Since email is perhaps the one application that user can’t Read More...
Preventing Customer Crankiness
Happy Monday Morning to ya! I really liked this post I got in the mail from Stuart R. Crawford about keeping your customers from being Cranky. In all honestly – it applies to your staff, your peers and even your personal relationships. The underlying Read More...
Thinking about hiring your own internal IT staff – think again!
I got this in the mail as a submission for the IT Manager blog from a contact of mine in Calgary - Stuart Crawford. He raises some interesting points about staffing and using internal vs. external resources. I am a little on the fence on this one as I Read More...
The 20 Minute Miracle
Stuart R. Crawford (Calgary, AB - Business Development Manager of IT Matters) Twenty minutes. That’s all it takes to become “a knight in shining armour” in your client’s eyes, adding stickiness in all of your business relationships. What do I mean by Read More...
Client Satisfaction Success
Stuart R. Crawford (Calgary, AB - Business Development Manager of IT Matters) In business, we are often taught in school and from peers to focus on profits and revenues as the key indicators to success in Small Business consulting (or at least that is Read More...
Professionalizing the Profession
Graham Jones (Surrey, BC - IT Professional and President of VANTUG ) The Opportunity to Spread the Word Last week Stephen Ibaraki (blogger extraordinaire – congrats on being named one of the top 10 in Canada ) and I attended the "Global" MVP Summit and Read More...
Get the Right Clients on the Bus
Stuart R. Crawford (Calgary, AB - Business Development Manager of IT Matters) We have all heard the saying that we must have the right employees on our business bus, but have you ever thought that you need to have the right clients on the bus as well? Read More...
The Changing Role of User Groups
Graham Jones (Surrey, BC - IT Professional and President of VANTUG ) The Traditional Role The traditional role for most UG's has been to hold technical events to inform and educate their members, promote networking between members and perhaps to run certification Read More...
Decisions, Decisions, Decisions
Stuart R. Crawford (Calgary, AB - Business Development Manager of IT Matters) Many small business professionals toss and turn in the middle of the night, losing valuable hours of much needed sleep worrying about making a difficult or in reality it may Read More...
Being Present to Win
  Stuart R. Crawford (Calgary, AB - Business Development Manager of IT Matters) How many times have you heard this at a seminar or trade show? You must be present to win. Has this ever happened to you? You bow out of a seminar earlier because you Read More...
A Culture of Respect
Don Spencer (Waterloo, ON, IT Professional) What makes for a productive IT environment? What can a manager do to keep staff fully engaged in their respective projects, collaborating with one another at an optimal level, efficient and effective most of Read More...
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