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Getting Customer Service Right on the Cheap
  Adam Cole (B. Math, I.S.P., ITCP, PMP)     My wife and two young daughters recently took a last minute trip to visit friends in North Carolina. They flew via Southwest Airlines. Southwest was the first (successful) discount airline ,  Read More...
6 Tips for Preparing Today for Landing Your Next Job
Adam Cole (B. Math, I.S.P., ITCP, PMP) Think of these tips as insurance. They'll help you transition to your ideal job when the time comes. As I start my job search and start cranking up the networking, many of the messages from my good friend Nick Corcodilos Read More...
Why it Pays to be a Decent Person
Adam Cole (B. Math, I.S.P., ITCP, PMP) Be decent to other people – always. This cannot be understated. You may have a secure job today but do you know where you will be tomorrow? If you are good to others you will be rewarded when you need it. I was downsized Read More...
Identity Theft at the Office
Adam Cole (B. Math, I.S.P., ITCP, PMP) My previous employer and I recently parted ways. After six plus years with the same company, my personal identify had become grossly comingled with my work identify. My friends, family, and professional colleagues Read More...
The Value of Networking Through CIPS
Adam Cole (Toronto, Director of Specialty Technology Solutions for McKesson Canada) Recently I talked about the value of networking. Personally I do a lot of professional networking through CIPS (the association of the Canadian IT professional). For CIPS Read More...
Information Reduction
  Adam Cole (Toronto, Manager Applications and Development for McKesson Canada) To enhance the flavour of a dish one technique frequently used is that of reduction . Reduction is a process of boiling-off the filling but flavourless water. We live Read More...
IT's Bad Reputation
A few weeks ago I received an email from one of our regular guest bloggers, Adam Cole . He came across a highly impassioned debate on IT's bad reputation and how IT departments are often thought of as hindering business progress, rather than enabling Read More...
Future-proofing Your Career
Adam Cole (Toronto, Manager Applications and Development for McKesson Canada) Are IT professionals doomed to become relics of the past? The author of an Info-Tech Research Group survey posits that "the future of the IT professional no longer lies in acting Read More...
When Poor Usability is Fatal
Adam Cole (Toronto, Manager Applications and Development for McKesson Canada) I have always been a proponent of "the user interface is the application". (That is, it doesn't matter what is happening behind the scenes, in most cases an application is judged Read More...
[Guest Blogger] Managing Risk
Adam Cole (Toronto, Manager Applications and Development for McKesson & National Director for CIPS) “All very complex computer programs will, at some time, fail.” I can’t help but gawk as I drive by an accident, similarly I find I have a morbid curiosity Read More...
Top 10 Project Pitfalls You Can Avoid
I have been reading Baseline magazine for three years now and to this day I still look forward to their monthly case studies. These case studies tend to focus in depth on a single problem in a single well recognized business. This level of attention to Read More...
"The Designer IT Guy"
Here is a link to a terrific article I just read in eWeek regarding traits of the ideal IT professional: http://www.eweek.com/article2/0,1895,2002881,00.asp Spoiler warning: If you don't read the entire article, the CIOs interviewed identified the following Read More...
People - A company's greatest asset
Many factors influence the success of a company, but none so much as its employees. Of the three Ps, People, Product, and Process, which contribute to a successful project or company, it is the caliber and composition of the staff that provides the greatest Read More...
Guest Blogger - Adam Cole
Adam Cole (B. Math, I.S.P., ITCP, PMP) is a well recognized healthcare IT executive. Adam has been director of McKesson’s Specialty Technology Solutions (at $100B+ McKesson is a Fortune 15 company), CTO of Phase 4 Health (a national Life Sciences company), Read More...
Common Windows Shortcuts
I received the follow post from Adam Cole and thought that it might be interesting from an IT Manager point of view. In reading through the document that Adam provided, I found that there were several shortcuts that didn't know about and certainly made Read More...
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