http://blogs.technet.com/canitpro/archive/2006/12/20/guest-blogger-when-support-fails.aspxColin Harford (Edmonton, Alberta, IT Pro) Advice for calling tech support Colin Harford recently wrote a post on a positive support experience he had. Unfortunatley he also had a bad one and I asked him to share the story along with some advice on dealingen-CACommunityServer 2.1 SP1 (Build: 61025.2)http://blogs.technet.com/canitpro/archive/2006/12/20/guest-blogger-when-support-fails.aspx#567638Fri, 22 Dec 2006 15:29:25 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:567638Kenneth Gourlay<p>I would be interested to see what &quot;remedies&quot; the support desk comes up with. &nbsp;It isn't just Microsoft that has this problem, all of the major software vendors do the same thing. &nbsp;It seems to the outsider that they never actually read more than the first line of an e-mail. &nbsp;Maybe that is another lesson when dealing with support desks...keep your questions short and put the problem in the first sentence.</p>http://blogs.technet.com/canitpro/archive/2006/12/20/guest-blogger-when-support-fails.aspx#568726Sun, 24 Dec 2006 05:13:09 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:568726bob<p>nice to see a balanced view</p>